We are seeking an individual with previous Dispensary experience, NVQ2 Pharmacy Services or above qualification, to join our busy dispensary/pharmacy team. This is a part-time position for 23 hours per week, which includes 1 in 4 Saturday mornings.
Main duties of the job
Working as part of a team in a busy hybrid Dispensary/Pharmacy, the successful applicant will assist in the preparation and dispensing of medications, ensuring prescriptions are accurately filled. They will also help manage stock levels, handle administrative tasks such as maintaining prescription records, and process repeat prescriptions. Additionally, they will provide customer service by addressing patient queries about medications, ensuring compliance with safety and regulatory standards, while supporting the smooth operation of the dispensary team.
Job responsibilities
JOB TITLE: DISPENSER NVQ2
REPORTS TO: DISPENSARY MANAGER
HOURS: Part-time to full-time
Job summary: To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate, in accordance with the principles of good practice.
Job responsibilities:
1. To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or Pharmacist.
2. To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
3. To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions.
4. To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Services for processing and reimbursement.
5. To promptly forward all invoices and dispensary related correspondence to the practice manager or dispensary manager according to practice policy.
6. To notify the authorising doctor of any FP10 returns/feedback from the PS so that any appropriate remedial action may be taken.
7. To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock.
8. To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
9. To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.
10. To take prompt action in response to any drug alert bulletins that may be received from time to time.
11. To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.
12. To maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate.
13. To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety:
The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
1. Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
2. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
3. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Person Specification
Qualifications
* Educated to GCSE level or equivalent, including Maths and English (C or above)
* NVQ 2 Pharmacy Services or above
Skills
* Excellent communication skills (written and oral)
* Effective time management
* Ability to work on their own and as part of a team
* Clear and respectful telephone style
* Ability to maintain confidentiality
* Problem solving
Experience
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a health care setting
* Experience of working in General Practice
Physical Requirements
* Commit to a DBS Check
* UK Driving Licence
Attributes
* Ability to work flexibly to meet Practice demands
* Sensitive and shows empathy in difficult situations
* Ability to communicate effectively with colleagues, patients, relatives, nurses, other staff and agencies
* Caring attitude to patients
* Must value and appreciate the worth of others
* A recognition of the importance of showing respect, dignity and compassion to patients and colleagues
* Commitment to continuing education and professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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