Summary
Join our Digital Apprenticeship Programme to kickstart a career in digital and business tech. Spend your first year exploring roles in housing, from service desk to data analysis. Afterwards, choose a pathway to develop expertise and earn a qualification. Whether you're a tech enthusiast, problem-solver, or eager to grow, this is for you!
Wage
£21,915 a year
Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm, with a 30 minute lunch break and with some flexibility.
35 hours a week
Possible start date
Monday 1 September
Duration
2 years
Positions available
6
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As part of the Technology teams, you’ll be working closely with colleagues and stakeholders across the organisation and gaining valuable experience along the way.
As part of this apprenticeship, you will learn:
* IT Support – Helping colleagues to solve their technical issues.
* Software Development – Learn coding, low-code/no-code solutions.
* Cybersecurity – Help protect systems from digital threats.
* Data Analysis – Work with data to drive decision-making.
* Infrastructure & Networks – Set up and manage IT networks.
* Project Management – Support digital change projects.
* Business Systems – Work with enterprise applications and solutions.
Although part of the role is working from home, you'll need to travel and work from our Worcester or Birmingham Business Park office 3 days a week.
Where you’ll work
Unit 1700 (Homebased)
Solihull Parkway, Birmingham Business Park
Birmingham
B37 7YD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
THE DEVELOPMENT MANAGER LTD
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
* Working within the Technology teams, you will have the opportunity to study an apprenticeship with TDM - The Development Manager or similar, by attending 1 day a week alongside learning and working with experienced colleagues in the Technology Teams during the remainder of the week, this will take place during your second year.
* Functional Skills in English and maths if required.
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade 4 or C and above)
* Maths (grade 4 or C and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Team working