Job Description
Insurance Change Analyst\n\nWe are seeking a skilled professional to support and drive changes across multiple applications, focusing on delivering high-quality outcomes and business value. This role involves reviewing and documenting application changes, capturing and assessing requirements, and evaluating potential impacts and risks associated with changes. You will ensure clear communication of changes to stakeholders and contribute to configuring applications as part of the change management process.
You will act as a liaison between internal and external technical teams, ensuring coordination and communication throughout the change process. Additionally, you will conduct system integration testing, support user acceptance testing, and post-implementation reviews to assess the effectiveness of changes.\n\nKey Responsibilities:\n\nSupport small change across multiple applications, focussing on delivering quality and value.\nReview change requests submitted by the business and effectively capture and document requirements.\nAssess and evaluate changes to applications to identify potential impacts and risks.\nEnsure effective communication to relevant stakeholders including the status of their current change requests, and progress of inflight changes\nEffectively configure applications (where possible) as part of the change management process.\nComplete system integration testing and in some cases, user acceptance testing.\nConduct post-implementation reviews to evaluate the success and effectiveness of implemented changes.\nUpdate and create knowledge-base articles to document change and support future change.\nFind pragmatic and creative ways to balance system / workload constraints to meet user & business needs across complex multi-application environments.\nAct as a liaison between internal and external technical teams, facilitating effective communication and coordination during the change process.\nWork in compliance and alignment with the change management processes.\nPerform other duties required by the Application Change Manager or other senior management which are not included above, but which will be consistent with the role.\n \nEssential\n\nExperience working in a Change Delivery environment either as a business SME, or system administrator\nExcellent communication/interpersonal skills and experience working with Technical and Business stakeholders.\nThrives on change and demonstrates a “can-do” attitude.\nAbility to take ownership and facilitate decisions.\nAbility to challenge and ask meaningful questions to ensure the right requirements are captured and a fit for purpose solution delivered.\nEnthusiastic, driven, self-motivated with a focus on quality and delivering value.\nHighly motivated self-starter.\nCreative, co-operative and collaborative.\n \nDesirable\n\nExperience of Agile methods and frameworks such as DevOps, Kanban, Lean, SCRUM.\nExperience documenting requirements in User Story format.\nExperience documenting Acceptance Criteria.\nHold relevant IT Change Management certification/s, such as ITIL, APMG Change Management\nUnderstanding and experience in using appropriate tooling; e.g. Jira, Confluence\nUnderstanding of data protection risk and knowledge of the UK GDPR.\nExperience with insurance policy administration and claim systems, such as Acturis, Applied, SSP or Aquarium Software.\nKnowledge and experience in digital teams, especially within insurance/financial services or other regulated business environments.\n \nWhy Join Us?\n\nCompetitive salary and benefits package\nFlexible working and holiday options\nPension, enhanced parental leave, and life insurance\nDiscounts on technology, travel, and leisure\nLearning and development opportunities\nVolunteering and charity support days\n \nJoin a company that values innovation, growth, and its people.
Apply now to take the next step in your career.\n#HP\n \nREF-(Apply online only)