Our client is seeking a 1st/2nd Line Support Engineer to join their Business Systems Support team. The role involves coordinating and providing support across various businesses, ensuring the smooth operation of company systems.The role is based on site in Warrington.
* Annual salary of £26,000 to £30,000
* Access to company pension scheme
* On-site parking and profit-sharing benefits
What will you be doing:
* Prioritising and handling support requests via calls and emails to meet service levels.
* Keeping records of all issues and queries using IT Service Management Software.
* Escalating complex issues to third-party vendors and keeping stakeholders updated.
* Becoming an expert on core business systems and supporting desktop solutions, including active directory and Microsoft Office products.
* Collaborating with the Operational Support team for onsite systems and support activities.
* Participating in User Acceptance Testing for system enhancements and updates.
* Installing and configuring system applications, occasionally working with third-party vendors.
* Supporting team members in testing and diagnosing technical problems.
* Upholding 'best practice' procedures and contributing to continuous improvement initiatives.
What are we loioking for:The ideal you will have a blend of technical expertise and customer service skills.
1. A minimum of ...