Job Description
Leading by Example
As a Customer Team Leader, you'll be part of a friendly team dedicated to helping customers. You'll lead the store team, coaching and supervising colleagues, while delivering great customer service and performing various tasks around the store.
Key Responsibilities:
* Friendly and thoughtful service – take ownership of managing the store and handling challenging situations
* Develop your team's capabilities through coaching and training, fostering an inclusive culture
* Maintain a safe, legal, and fully operational store
* Manage diligence checks and stock accuracy to enhance the shopping experience
* Support the store manager and deliver HR processes
* Lead the introduction of new products and services, working closely with your team
* Built relationships and engage with the local community, supporting the store manager