Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.
Job Description
Salary: £25,000 - £30,000 DOE plus commission (realistic commission of £700 - £1000 per month)
Location: Nelson
Working Hours: Monday - Friday 8:30/9:00 - 17:00/17:30
The Account Manager will be joining an exciting newly formed team with the role’s main focus to drive net growth and increase product penetration into an existing base of customers. This will be achieved by offering an excellent customer experience, effectively managing a pipeline of opportunities and recording all data in Daisy Central.
You’ll drive positive engagement with customers, understanding their needs and presenting solutions from both a sales and certain service aspects. You will resign and retain your customer base and demonstrate a can-do attitude to issue resolution and customer experience.
As part of this dynamic role, you may be offered the unique opportunity to move between teams and leverage your skills across various areas of the business.
Responsibilities
* Increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
* Establish customers’ needs for new/additional products and services through effective questioning and engage with the appropriate specialist resource from within the Daisy team if necessary.
* Resign and retain customers, managing opportunities based on CEDs and risk as well as reactive ops and transfer requests.
* Determine if the best course of action is to transact over the phone or if a Field Account Manager should visit a customer.
* Bring new customers into Daisy from customer referrals or your own network.
* Maintain product knowledge to identify opportunities to improve customers’ effectiveness, efficiency, and reduce operating costs.
* Identify customer issues and establish root causes and remedies to resolve.
* Work closely with support and specialist teams to provide high levels of service and recommendations for your customer base.
* Support different business needs by moving between teams, ensuring consistent delivery of exceptional service.
Customer Service Responsibilities
* Attempt to resolve common customer issues ‘live’ and on the first call.
* Raise cases with customer service for unresolved issues, ensuring all relevant details are provided within DC.
* Communicate with customers at all times regarding the resolution of their cases.
* Contact customers after case resolution to ensure their expectations have been met.
* Flag any customers at risk of cancelling to your manager for appropriate action.
Qualifications
* Demonstrated successful relationships and closed won sales with large customers.
* Extensive experience in Account Management.
* Clear understanding of the objectives of commercial businesses across multiple verticals.
* Demonstrated sales process knowledge.
* Ability to showcase Daisy’s core products to commercial businesses at all senior levels.
* Set personal development objectives.
* Utilize CRM systems to build and manage pipeline effectively.
* Clear and articulate written and verbal communication skills.
* Understanding of Daisy’s product portfolio and the benefits provided to customers.
* Customer-centric attitude.
* Demonstrated world-class account management skills with existing customers.
Additional Information
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in, the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
Here are some of the benefits that we offer:
* 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
* Holiday purchase scheme.
* £500 referral scheme bonus.
* Professional development to help you achieve your personal goals.
* Eye care vouchers and discounted Medicash membership.
* Sim deals for you and your family/friends.
* Access to discounts and savings at more than 1,200 retailers.
* An additional day off on your birthday or if you're getting married.
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