Job title Quality First Line Manager - Night Shift Location: Lightbody Celebration Cakes, J73 Bothwell Rd, Hamilton ML3 0DW Shift: Monday-Friday, 9:00pm -5:00am Salary: Competitive with Opportunity for Growth We have an exciting opportunity to join our Technical Team as Quality First Line Manager based at our Hamilton site as part of ‘Finsbury Food Group’. 135 years of craft baking skills lie behind the quality of the special branded cakes, sweet snacks and slices we produce in Hamilton and 55 million products are produced each year. Lightbody is the UK’s largest supplier of celebration cakes to UK retailers, with Disney, Mars, Universal and Thorntons all within the portfolio of branded cakes made under licence. We also make a variety of supermarkets’ well-loved own-label cakes and in-store bakery bites. This is a fantastic opportunity to gain experience and add value with one of the UK’s largest bakery businesses, along with great opportunities for growth and development. At Finsbury Food Group, we are passionate about investing in our teams, creating great development opportunities. The QAFLM role will be the first point of contact in the technical function and works closely with the Operations and Supply Chain function. You will be based within the factory with occasional desk work. You will focus on product quality, completion of audits, calibrations and investigations. This is a fast paced and varied role where the successful candidate will need to have excellent time management and organisational skills. To be a success in this role, you will need a can-do attitude, be able to work as part of a team and demonstrate clear communication skills. You will have previous experience of working in a similar fast paced role or in the food processing/manufacturing industry. It would be an advantage if you possessed qualifications in Food Science, Technology/Nutrition however this is not essential. The successful candidate will have the ability to work autonomously, flexibly and pro-actively, taking ownership and accountability of roles and tasks, whilst building effective relationships with other departments. We will offer training and support for this role as this is a great opportunity for someone who truly wants to develop their career within food quality and have a positive impact in developing the high food standards here at Finsbury Food Group. This is what you’ll actually do You will be responsible for the front line management of food safety and quality incidents as they arise, which involves dealing with holds, concessions, and near misses. You will ensure that investigations are conducted thoroughly, identifying the root causes and implementing corrective actions accordingly. You will also ensure that regular internal audits of the site's operations are conducted, covering areas such as CCPs, hygiene, documentation, GMP, foreign bodies, glass, PPE, and allergens. You will be working closely with Operations, to investigate customer complaints to determine the root cause, providing feedback to the appropriate teams and implementing relevant corrective actions. You will also manage micro and nutritional databases, reporting, investigating, escalating, and resolving issues. You will be responsible for carrying out routine quality assurance testing and monitoring throughput the manufacturing process to ensure information on product quality is continually fed back to the appropriate management teams. You will also ensure that processes and products throughout the factory and those leaving site comply with agreed specifications with regards to quality and food safety. You will manage stock control for retained samples and conduct daily end-of-line taste panels on finished products, recording and reporting the results. You will carry out various tests, such as pH testing, allergen testing, ERH testing, weight control, check weighing, calibration, and verification. You will also assist the Quality Manager in maintaining the site's BRC certification and QMS including tasks such as metal detection investigations and managing the barcode verifier. In the role will be required to work cross functionally therefore you will need excellent communication skills and be able to build positive relationships with key stakeholders including Operations. Ideally this is you Food manufacturing experience or someone who is looking to develop their career The ability to influence and challenge effectively at all levels Good time management and organisational skills Strong attention to detail and confidence within their work with a persistence to get the job done Ability to work autonomously, flexibly and pro-actively, taking ownership & accountability of role and tasks, whilst building effective relationships with other departments Have knowledge of BRC and Customers Codes of Practice Competent in MS Office, Word, Excel and Outlook Able to work on own initiative & excellent communication skills An awareness of allergen controls Level 2 Food Hygiene (desirable but not essential) Level 2 HACCP (desirable but not essential An understanding of, or experience in, quality standards such as ISO, TQM and other quality-based (desirable but not essential) What’s in it for you Enhanced Maternity & Paternity Leave to allow quality time with your new arrival Enhanced Pension Scheme for our employees Death in Service Benefit Free Employee Assistance Programme (open to colleagues and their families) Retail discounts accessible via our Benefits Hub platform Company shop available at sites (heavily discounted, yummy products) Refer a Friend Scheme (up to £300 per referral – T&C’s dependent) Employee Recognition Awards· Extensive Learning & Development opportunities (including opportunities for sponsored professional memberships and our own in-house development course) An opportunity to be part of a fantastic, growing organisation. Head over to our LinkedIn page to find out more Our vision is to be the leading speciality bakery group in the UK, and we want the best people in place to achieve this. Our continued success is built entirely on the talented people who work here, so employee development is important to us because everyone is a valued member of the team, and we want every individual to have the skills and capabilities to achieve both your own personal goals and our business goals. If you are ready for a new challenge and like the sound of what’s on offer then please apply now