WE'RE HIRING!
Are you passionate about animals and dedicated to delivering outstanding customer service? If so, we'd love to hear from you!
Location: Taverham Vets, Longwater Lane (one of our two branch practices)
Role: Hybrid Veterinary Animal Nursing Assistant / Veterinary Receptionist
Hours: Full-time (37.5 hours per week over 4 days, plus 1 in 4 Saturday mornings)
Why join us?
At Taverham Vets, we're a close-knit team committed to exceptional pet care. With our hospital branch in Taverham, and a third branch practice in Aylsham we're a leading veterinary team in the region. We have a large team of 34 Veterinary Surgeons, 41 Registered Veterinary Nurses, 5 Student Veterinary Nurses, 9 Animal Nursing Assistants, and 30+ Support Staff. Many of our vets and nurses hold additional qualifications across multiple disciplines. We're also passionate about giving back! We proudly support StreetVet Norwich, helping pets of those experiencing homelessness, and work closely with Dogs Trust, performing hydrotherapy to their residents. Our team regularly fundraises, with our latest charity event raising over £2,000!
About the role
This hybrid position involves both front-of-house client care and hands-on animal nursing assistant duties. Key responsibilities include:
1. Ensure all clients are greeted in a professional, friendly and courteous manner at all times
2. Telephone calls should be answered as a priority
3. Inform and educate clients
4. Organise appointment diary
5. Record, pass on and follow up enquiries promptly
6. Add new clients details onto computer system
7. Take payments accurately through Merlin system
8. Secure follow up appointments
9. Actively promote promotional schemes, PHC plans and pet insurance
10. Keep the reception area clean and tidy at all times
11. General cleaning of the practice
12. Stock ordering
13. Cashing up
14. Booking, cancelling and changing appointments
15. Receiving cash/card payments
16. Handle insurance claims
17. Liaise with charities
18. Maintain effective debt control
19. Deal with and organise incoming and outgoing post
20. Assisting the cattery team with cleaning and feeding
21. Assisting the hydrotherapy team
22. Preparing theatre for morning surgery
23. Cleaning and sterilising surgical instruments
24. Prepping animals for surgery, assisting nurses with moving into theatre
25. Running blood and urine samples
26. Restraining a range of animals for bloods and catheter placement
This is a fast-paced role that requires strong communication skills, a passion for animal care, and the ability to work as part of a busy team.
Work Pattern
Monday: 8:00 am - 6:00 pm
Tuesday: Day off
Wednesday: 8:00 am - 6:00 pm
Thursday: 8:00 am - 6:00 pm
Friday: 8:00 am - 6:00 pm
1 in 4 Saturdays: 8:30 am - 1:00 pm
In addition to a competitive salary, you will benefit from:
1. 6.6 Weeks annual leave
2. Additional annual leave for your birthday which will be added to your holiday allowance
3. Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
4. Cycle to work scheme
5. Initiatives focused on employee wellbeing
6. Non-accidental injury support
7. Learning and development opportunities via the IVC Evidensia Academy
8. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
9. Pension scheme
10. Discounted staff pet care
Requirements for the role
1. A full driving licence (for travel between our branches)
2. GCSEs (A-C) in Maths, Science & English (proof required at interview)
3. Strong communication skills and a friendly approach
4. The ability to work as part of a busy team
5. Competent maths skills for processing payments
6. No allergies restricting work with animals
If you'd love to be part of the Taverham Vets team, we'd love to hear from you! Apply today and take the next step in your veterinary career.
Taverham Veterinary Practice, Longwater Lane
Longwater Lane, Costessey, Norwich, NR8 5AH, United Kingdom
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Animals treated
Small animals
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