The Process Technology Operations team provides value add by: Inspecting and reporting on the production process performance as assigned, on a regular base. Validating machines and tools and processes, according to protocols. Supporting process improvement measures and projects, if appropriate. A job at this level: Provides routine technical maintenance in an assigned technical area (in production or logistics), with different machines. Or: Serves with inbound, FAQ-based 1-st level customer service for incidents occurring on a regular base, for an assigned application, type of equipment, production line, etc. Utilizes solution patterns (technical procedures, methods and tools, technical instructions) effectively. Follows work instructions, maintenance and repair procedures as given to provide reliable service. Documents work and results in the systems.