Job Title: Admin Maintenance Support Scheduler
Job Summary:
The Admin Maintenance Support Scheduler is a key role within our property maintenance support team. As a scheduler, you will be responsible for coordinating and overseeing maintenance activities across both residential and commercial properties. Your primary goal will be to ensure that properties are well-maintained, repairs are carried out promptly, and tenant or client issues are addressed efficiently.
Key Responsibilities:
* Maintenance Coordination:
o Schedule and manage routine maintenance and emergency repair requests.
o Evaluate and ensure maintenance services are within budget while maintaining high standards of quality.
o Liaise with contractors and maintenance teams to ensure tasks are completed efficiently and on time.
* Client Relations:
o Respond promptly to maintenance requests and concerns from clients or tenants.
o Foster positive relationships with clients, ensuring their needs are met and their satisfaction is maintained.
o Provide clear communication of maintenance schedules and activities to minimise disruption to tenants or businesses.
o Maintain up-to-date and accurate records of all maintenance activities, including work orders, certificates, access confirmations, and completed repairs.
o Update property management software with job status, client requests, and any related documentation.
o Monitor and manage maintenance budgets to ensure cost-effective operations.
* Reporting:
o Prepare regular reports on maintenance activities, including expenses and profitability analysis.
o Provide progress updates to the line manager on ongoing maintenance projects and any issues that arise.
Requirements:
* Minimum 2 years of relevant experience in maintenance coordination or property management.
* Strong organisational and time-management skills.
* Attention to detail and problem-solving skills.
* Proactive and self-motivated.
* Professional demeanour and strong work ethic.
* Positive attitude.
* Excellent communication and interpersonal skills.
* Proficient in property maintenance software and Microsoft Office Suite.
* Perfect verbal and written English skills.
Working Conditions:
* Primarily office-based with occasional site visits if necessary.