The role
This is an exciting opportunity to promote a positive relationship between the University and the local community. You will lead a small team providing the primary university point of contact for the community. You will take a lead on activities that educate and engage students around community living behavioural expectations. You will also be responsible for responding to and investigating complaints regarding student misconduct in the community, and working with the Student Resolution Service to engage the University’s disciplinary procedure where appropriate.
Collaborating with colleagues in the Accommodation Office, Central Communications team and the Students’ Union, you will support students with the transition from living in halls of residence to independent living in the community, working with external partners such as the Police, the Local Authority, and Residents’ Associations to promote student community cohesion.
What will you be doing?
You will investigate, respond to, and escalate complaints received regarding student community misconduct, e.g., excess noise and other forms of inconsiderate behaviour. You will also develop and maintain positive relationships with residents, local community groups and strategic city partners. You will work with colleagues and partner organisations to develop and implement strategic communications and activities that proactively support students’ transition, experience and integration with the local community.
You should apply if
You should have excellent written and verbal communications and experience of handling complaints.
You should possess good IT and customer service skills, excellent attention to detail and have experience of working with young people or students in an advisory/support capacity.
Additional information
For informal queries, please contact Liam O'Shea - Head of Public Affairs and Deputy Chief of Staff, liam.oshea@bristol.ac.uk
This advert will close at23:59 UK timeon 08/10/2024. Interviews are anticipated to take place on 17/10/2024.
Our strategy and mission
We recently launched our strategy to 2030 tying together our mission, vision and values.
The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.
JOB NUMBER
SUPP111675
CONTRACT TYPE/WORK PATTERN
Open ended / Full time
POSTING END DATE
08 Oct 2024
FACULTY/DIVISION
Senior Team
SALARY
£32,982 - £38,205 per annum
#J-18808-Ljbffr