Engage clinical and non-clinical staff in the business of the Trust and Directorate, building processes and systems around patient needs, ensuring delivery of excellent healthcare. Support the Directorate Manager to maintain Directorate focus and commitment to performance standards at all times. Take a leading role in ensuring robust and accurate data validation within the Directorate, managing by exception. Manage projects to successful outcomes. Embed a service improvement focus into everyday practice. Ensure knowledge transfer, both within the Directorate and across the Division sequentially in terms of on-going knowledge management systems. Hold staff, within your sphere of responsibility, to account for their actions through a performance management approach, centred on good appraisal management. Build processes around patients and work with patients as partners in the delivery of excellent healthcare. In the interests of patient care, support the principle of treatment as close to the patients home as possible. Ensure that decisions taken are fully informed and properly balanced, taking account of collective as well as individual needs and the requirement to work within available resources escalating areas of concern to your immediate line manager. Promote and support delivery of national and local healthcare targets as one of the ways of raising healthcare standards. Support the Directorate Manager in writing Business Plans. Support the Clinical Director and Directorate Manager to enable them to undertake a full range of management activities in an acute teaching trust setting, both operationally focused and strategically directed, ensuring quality of services to patients, visitors and staff, including: Management of clinical governance, healthcare standards and risk Support in dealing with patient concerns/complaints Maximising operational and performance management standards Optimising resource management Planning, marketing and developing services Support the Directorate Manager to maintain effective management capacity and operational planning. At all times minimise boundaries between services, both within and outside the Directorate. Line manage the SAS rota co-ordinator to support adequate medical staffing cover.