Role: Senior IT AnalystLocation: Cheltenham (Hybrid Working) Salary: Up to £35,000 per annum (DOE)Job Type: Full-Time, PermanentA fantastic opportunity for a Senior IT Analyst has arisen to join a growing firm based in Cheltenham. Offering IT Support across various educational establishments in the local area. This position will be joining their established IT Team, providing onsite support across infrastructure and end-user environments. An exciting opportunity to work on multiple large-scale Network and Infrastructure projects across their client sites, offering variety in you day-today work. What will you be doing as a Senior IT;
1. Support and maintain IT networks, including infrastructure, workstations, peripherals, and software.
2. Implement and develop the Service Desk support and incident management policies and processes to all clients and stakeholders.
3. Implement and develop IT Service Desk incident and support service offerings in line with internal and external KPI’s and SLA’s.
4. Ensure that all clients have access to the IT resources required to perform their roles effectively and efficiently.
5. Provide 3rd line support to clients effectively and efficiently.
6. Provide desktop, on-premise support to clients as required.
7. Be a point of escalation for complex IT incidents and service requests as required, from the Service Desk and...