Customer Service Advisor – Live Chat and Telephone based
Location: Annesley, Nottinghamshire
Posted: 2 days ago
Category: Call Centre & Customer Care Jobs
Express Recruitment are delighted to be helping a successful and growing business with the recruitment of Customer Service Advisors to join their friendly and welcoming team in Annesley. The ideal candidate will have previous customer service experience; however, this is not essential. What is essential is having the ability to make customers feel listened to and be able to effectively resolve problems.
Due to the location of the role, a driving license with access to your own vehicle is essential, or the ability to get the bus to a business park on the outskirts of Annesley.
The role has working hours of Monday – Friday, working a shift of 8am-4pm, 9am-5pm, 10am-6pm, with the later shift being 12pm-8pm allowing work from home. The role is hybrid working with 2 days per week from home and 3 days from the office. It is essential that new starters spend the first 4 weeks training full time from the office on the earlier shift pattern. There is a requirement to work 1 in 4 Saturday mornings, this will also be from home. You’ll be advised of your shift pattern at least 8 weeks in advance.
There is a great range of benefits, including 25 days annual leave + bank holidays, bespoke healthcare scheme & regular salary reviews.
Key Responsibilities
* Answer inbound telephone calls, emails, and live chat queries
* Process customer orders within a timely manner, ensuring accuracy
* Discuss customer requirements, provide advice and guidance
* Provide information to customers about the service
* Update a bespoke customer database with confidential information
Skills & Experience
* Previous customer service experience preferred
* Polite and professional telephone manner essential
* Able to prioritise workloads
* Fast and accurate data entry skills
Hours: Monday – Sunday Shifts
Job Type: Permanent
Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
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