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Client:
Tesco
Location:
Kirkwall, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
51086a7b4a07
Job Views:
8
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
About the role
Availability Window
* Sun: 10:00 - 19:00
* Mon: 08:00 - 17:00
* Wed: 10:00 - 19:00
* Thu: 08:00 - 14:00
Pay and Hours
Our Tesco Colleague rate starts from £12.02/hour, increasing to £13.15 within the M25. We guarantee a minimum of 16 hours per week, with options for fewer hours (minimum 12). You will be scheduled within the availability windows, with 3 weeks' notice of shifts. We support flexibility if your availability closely matches our needs.
Customer Focus
Customers are at the heart of everything we do. This role involves variety, challenges, and opportunities to meet great people, learn new skills, and grow your career. You must be over 18 to apply.
Responsibilities
* Serve customers with passion and pride, providing excellent service.
* Be knowledgeable about store products and services.
* Follow training to ensure safety, efficiency, and excellent service.
* Handle customer complaints professionally, ensuring customer satisfaction.
* Confidentially record customer details and handle waste responsibly.
* Perform legal checks, report issues, and manage returned items.
* Greet visitors, explain safety procedures, and control keys properly.
* Communicate clearly with team members and management.
* Participate in store events and support various store areas.
* Handle products carefully to maintain quality.
* Live our values, be inclusive, and follow policies.
Requirements
* Passion for delivering excellent service with a friendly attitude.
* Ability to build rapport and make customers feel valued.
* Initiative and decision-making skills for customer benefit.
* Teamwork and open communication.
* Reliability, punctuality, and professional appearance.
Benefits
* Holiday entitlement starting at 20 days plus a personal day, rising to 22 days after 12 months, plus bank holidays.
* Flexible working requests from day one.
* Discounts, including 10% off and 15% during pay weekends, saving up to £2,000 annually.
* Free wellbeing resources and support services.
* Life cover and pension contributions.
* Various benefits including discounts, shares, and cycle schemes.
* Uniform provided and supportive policies for life’s moments.
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