Castles & Coasts Housing Association (CCHA) is currently looking to recruit a permanent, full time (36.25 hours per week) Customer Experience Assistant, based in Carlisle, Newcastle or Workington with a salary of £24,440 - £26,725 per annum.
If you are looking for an exciting new role, this is a great opportunity to join the Customer Experience Team at CCHA.
As a Customer Experience Assistant, you'll play a key role in our complaints process, deliver upon recommendations made by our involved residents and manage continual service feedback from residents.
We are looking for candidates with skills and experience that includes experience of working in social housing, delivering great customer service and enjoys working with and meeting new people. An excellent communicator, the successful candidate will be determined to deliver service improvements for our residents., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
CCHA owns and manages more than 7,000 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.