Salary: Up to £26,000 + 10% annual bonus + benefits package
* Opportunity to showcase your admin and customer service skills
* Provide maintenance support to over 270 nationwide properties
* Join an award-winning company with accolades including Top UK Employer, Glassdoor Best Place to Work and Gallup Exceptional Workplace
About the role
We have an exciting opportunity for a Property Administrator to join our Properties Support Unit at NFU Mutual on a 12 month Fixed Term Contract, where you’ll support colleagues across the business and the NFU Mutual Agency Network with any property related issues.
This role is a great opportunity to showcase your administration and customer service skills within a friendly and supportive environment. You’ll receive full on-the-job training to support you in the role, with opportunities for further development.
As a Property Administrator you’ll manage property related requests, assign suppliers to complete any work required and manage the process through to completion. At every step you’ll support the expectations of our customers and keep them well informed.
We understand how important a positive work-life balance is to you, so we offer great facilities when you want to be in an office environment, and support to work some of your hours from home. To help you give your best in the office and at home, we’re open to discussing what this might look like for you.
This role is known as Premises Administrator internally.
About you
You’ll confidently use your existing administration skills to proactively support customers with a range of queries. You’ll enjoy building relationships with customers over the phone and can empathise with their situation. You’ll effortlessly manage difficult conversations if things don’t go to plan and readily adapt your approach. You will be solution focused, able to manage conflicting demands and have sound customer service experience.
To join our team, you’ll also have:
* Strong organisational skills
* Excellent written and verbal communication skills
* Experience in business administration and Microsoft packages
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
* Salary of up to £26,000 depending on experience
* Annual bonus (up to 10% of salary, pro rata)
* Contributory pension scheme, up to 20%, including your 8% contribution
* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
* A Family Friendly policy that helps you balance your work and family responsibilities
* Access to savings at High Street brands, travel and supermarkets
* £20 contribution to a monthly gym membership – subject to T&Cs
* Health and wellbeing plan- cashback for dentist, opticians, physio and more
* Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
* Employee Volunteering - volunteer in the community for one day each year
* Unlimited access to Refer a Friend £500 bonus scheme
* Life Assurance cover of 4 x salary
* Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1 billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.
Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.
#J-18808-Ljbffr