Job Title: Housing Solutions Advisor Contract: Fixed term (until 31.3.2025) Location: Blueschool House Hours: 37 per week Salary: £27,269.00 Closing date: 2nd January 2025 The role An exciting opportunity has arisen to join Herefordshire Council’s Housing Solutions Team, you will be the first point of contact for customers facing homelessness. An empathetic nature with a general understanding of homelessness law, in particular the Housing Act 1996 and Homeless Persons Act 2002, The Homelessness Reduction Act 2017, The Localism Act 2011 Working as part of a multi-functional team, the role will be to provide a homeless triage service via the Housing Solutions duty desk by providing free, impartial, homelessness and housing advice services to members of the public and professionals. Monitoring and administration of the bespoke housing system and maintaining processes that ensure all housekeeping and digital records are kept up to date. About You Ideally, you will have an understanding of the housing need in Herefordshire however, training will be provided for this role. Have a flexible approach to working where priorities can change and challenges must be met, while maintaining the high standards set by the Housing Solutions team. Ensure that Housing Solutions continuously improve services for internal and external clients along with promoting a positive image through the development of Main Purpose of Job: To arrange an informal discussion about the role with Ola Kareem (Housing Solutions Team Leader) please contact [email protected] We Offer A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes: Starting Salary of £27,269 (pro rota) Pension Scheme Enrolment in the Local Government (LGPS) Career progression: clear pathways to progress Annual Leave: 31days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum Flexible working: flexi-time and, in some instances, home working Employee Assistance Programme: 24/7 access to support and counselling Payment of professional membership fees Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts. Why Choose Us? You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures. To find out more about what it’s like to live, work and thrive at Herefordshire Council please visit our dedicated recruitment website: www.spiritofherefordshire.com. Don’t meet all parts of the job description? Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are enthusiastic about this opportunity and want to make a difference, we encourage you to consider an application or to get in contact, you may be the perfect fit we’re seeking Reasonable Adjustments Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [email protected]. Creating an inclusive workplace Employee Network Groups play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs. Employee Network Groups are a collective of colleagues who often share identities, life experiences or cultures and who come together to initiate positive change in their work place. Our groups include: Black and Asian Staff Networking Group, LGBTQ, Parents & Carers, Climate and Nature Emergency, Diff-abilities and Armed Forces/ Veterans. For more information on our Employee Network Groups please click here. How to apply To apply for a position, please upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities for the role. If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox. Good luck, we’re looking forward to meeting you Community Wellbeing is connecting and belonging to the place where you live, feeling safe and having pride in your community. Stronger Together, Building brighter futures About You About Us Not Specified