Job summary Job Opportunity: Service Delivery Manager - Mental Health and Wellbeing Directorate Join our dynamic NHS management team and take on a rewarding challenge in the Community, Wellbeing, and Mental Health Services (CWAMH). This is a unique opportunity to develop leadership skills within the rewarding environment of mental health services. We are looking for a Service Delivery Manager to join our senior leadership team, supporting the Paediatric & Neuro Psychology and Inpatient Child and Adolescent Mental Health Services (CAMHS). You will help lead specific projects, gathering and presenting data to inform decisions, and improve quality across the teams. If you have an analytical and detail-oriented approach, with a focus on quality, we'd love to hear from you Main duties of the job Reporting into the Service Manager, your responsibilities will include: Support operational service planning, defining performance measures, and analysing information to support service improvement. Manage clinical establishment, recruitment, and budgets. Lead data validation processes and monitor service progress against work plans. Create performance dashboards to track metrics. Improve the Patient Tracker List meeting and related processes. Develop Standard Operating Procedures (SOPs), refine admin processes, and support clinical colleagues in documenting pathways. Oversee the monitoring and updates to contracts and Service Level Agreements (SLAs). Lead governance efforts, ensuring incident lessons are implemented and risks are documented and mitigated. Collaborate with clinical and admin teams to optimise the Patient Administration System (SystmOne). Reduce administrative burdens for clinical staff to enhance workflow efficiency. About us At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are: Outstanding Patient Care Brilliant Place to work Leaders in Children's Health We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise. As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home. As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health. Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discountshelping you succeed at work and beyond. Date posted 15 January 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year per annum, pro rata for part time Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number 425-25-6872228 Job locations Sheffield Children's NHS Foundation Trust Western Bank Sheffield S10 2TH Job description Job responsibilities For more information on the main responsibilities for this post, please refer to the job description and person specification. Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour. Diversity Statement At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ members. Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.teamnhs.net. Together, were building a workplace where everyone belongs. LI-Hybrid Job description Job responsibilities For more information on the main responsibilities for this post, please refer to the job description and person specification. Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour. Diversity Statement At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ members. Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.teamnhs.net. Together, were building a workplace where everyone belongs. LI-Hybrid Person Specification Qualifications and Training Essential First Degree or equivalent relevant professional qualification Evidence of Continuing Professional Development Desirable PRINCE2 practitioner certificate / other formal project management training Experience Essential Business management systems development and implementation experience Effectively managing complex organisational change Service improvement and process redesign to increase efficiency and streamlined patient experience Multidisciplinary and multi-agency collaborative working, Human resource management Leading and managing individuals / teams to achieve challenging objectives, Leading and developing performance monitoring and management systems, Project management of major schemes or initiatives A comprehensive knowledge and understanding of current national health policies and key issues in the NHS e.g. access and cancer targets, payment by results, patient choice and involvement. A thorough knowledge of the environment in which the Trust operates including structural, financial and capacity issues, both internal and external to the NHS. Desirable Hold a senior management position in an acute NHS Trust Knowledge and Skills Essential Strong leadership and team working skills Influencing and negotiation skills required to generate and deliver action and change in complex and contentious environments where the post holder does not have direct line authority Ability to lead and work collaboratively with a diverse range of people; at various levels of seniority, from all professional disciplines, and different public and private sector organisations Excellent verbal and written communication and presentation skills and the ability to receive and present data that is complex, sensitive or contentious to large groups. Evidence of working with numerical and other data, and ability to analyse, interpret and present multi -stranded complex data in appropriate forms. Ability to think laterally, identify and evaluate options, present and decide upon workable solutions to complex strategic and service issues. Ability to manage diverse groups of staff, develop and implement changes in relation to the modernisation of roles, structures, service models and delivery. Ability to develop and deliver training programmes to a diverse range of staff. Excellent ability to motivate staff and generate action where the post holder does not have direct line accountability Evidence of interpreting complex information, including benchmarking data leading to strategic and operational decision making Ability to develop and implement strategic and tactical plans. Evidence of the development of services using a partnership approach, including patient carer/ involvement. Good working knowledge and experience of mainstream word processing, spreadsheet, e -mail and presentation software, preferably MS Office. Ability to identify, learn and/or use software products in support of organisational objectives, particularly in relation to capacity and demand, service planning and performance monitoring and management. Good knowledge and understanding of the functionality and operation of hospital patient information and management systems Ability to develop and interpret financial plans of service developments / cases of need. Personal Attributes Essential oPersonal and professional credibility and authority who is very comfortable working in environments where they need to ensure action and change takes place but where they do not have direct line authority to rely on to make it happen. oHighly self-motivated with personal stamina, drive and resilience. Capable of sustaining performance and high workload during times of service and organisational pressure and/or change oHighly articulate with very well developed negotiation, persuasive and facilitation skills. oCompetent at building purposeful working relationships and partnerships. Able to command the trust, respect and confidence of key stakeholders and professional peers o Adept at leading, managing, motivating and empowering others, and developing them to reach their full potential. o Ability to prioritise issues, manage a diverse workload and meet tight deadlines oRequired to work flexibly to meet deadlines oCommitment to continuing professional development oRequired / be prepared to attend / represent at meetings, conferences and courses in other parts of the health community and country oCommitted and able to involve patients, service users, carers and the public in strategic and service planning and delivery. First rate influencing and negotiating skills are a prerequisite. Person Specification Qualifications and Training Essential First Degree or equivalent relevant professional qualification Evidence of Continuing Professional Development Desirable PRINCE2 practitioner certificate / other formal project management training Experience Essential Business management systems development and implementation experience Effectively managing complex organisational change Service improvement and process redesign to increase efficiency and streamlined patient experience Multidisciplinary and multi-agency collaborative working, Human resource management Leading and managing individuals / teams to achieve challenging objectives, Leading and developing performance monitoring and management systems, Project management of major schemes or initiatives A comprehensive knowledge and understanding of current national health policies and key issues in the NHS e.g. access and cancer targets, payment by results, patient choice and involvement. A thorough knowledge of the environment in which the Trust operates including structural, financial and capacity issues, both internal and external to the NHS. Desirable Hold a senior management position in an acute NHS Trust Knowledge and Skills Essential Strong leadership and team working skills Influencing and negotiation skills required to generate and deliver action and change in complex and contentious environments where the post holder does not have direct line authority Ability to lead and work collaboratively with a diverse range of people; at various levels of seniority, from all professional disciplines, and different public and private sector organisations Excellent verbal and written communication and presentation skills and the ability to receive and present data that is complex, sensitive or contentious to large groups. Evidence of working with numerical and other data, and ability to analyse, interpret and present multi -stranded complex data in appropriate forms. Ability to think laterally, identify and evaluate options, present and decide upon workable solutions to complex strategic and service issues. Ability to manage diverse groups of staff, develop and implement changes in relation to the modernisation of roles, structures, service models and delivery. Ability to develop and deliver training programmes to a diverse range of staff. Excellent ability to motivate staff and generate action where the post holder does not have direct line accountability Evidence of interpreting complex information, including benchmarking data leading to strategic and operational decision making Ability to develop and implement strategic and tactical plans. Evidence of the development of services using a partnership approach, including patient carer/ involvement. Good working knowledge and experience of mainstream word processing, spreadsheet, e -mail and presentation software, preferably MS Office. Ability to identify, learn and/or use software products in support of organisational objectives, particularly in relation to capacity and demand, service planning and performance monitoring and management. Good knowledge and understanding of the functionality and operation of hospital patient information and management systems Ability to develop and interpret financial plans of service developments / cases of need. Personal Attributes Essential oPersonal and professional credibility and authority who is very comfortable working in environments where they need to ensure action and change takes place but where they do not have direct line authority to rely on to make it happen. oHighly self-motivated with personal stamina, drive and resilience. Capable of sustaining performance and high workload during times of service and organisational pressure and/or change oHighly articulate with very well developed negotiation, persuasive and facilitation skills. oCompetent at building purposeful working relationships and partnerships. Able to command the trust, respect and confidence of key stakeholders and professional peers o Adept at leading, managing, motivating and empowering others, and developing them to reach their full potential. o Ability to prioritise issues, manage a diverse workload and meet tight deadlines oRequired to work flexibly to meet deadlines oCommitment to continuing professional development oRequired / be prepared to attend / represent at meetings, conferences and courses in other parts of the health community and country oCommitted and able to involve patients, service users, carers and the public in strategic and service planning and delivery. First rate influencing and negotiating skills are a prerequisite. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Sheffield Children’s NHS Foundation Trust Address Sheffield Children's NHS Foundation Trust Western Bank Sheffield S10 2TH Employer's website https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)