Full time, 42 hours a week. Working 8pm to 8am, on a four on four off rota pattern. The Dame Carol Detoxification Service supports up to nine adults with life-threatening addictions from across the South of England. We work in partnership with Inclusion to provide a residential detox service for clients who are addicted to substances or alcohol. Our aim is to reduce the need for emergency hospital admissions through the offer of planned, structured treatment. This is a unique opportunity to work alongside Inclusion staff to engage and support clients on their road to recovery. If you’re passionate about working with individuals with complex needs and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you Main Responsibilities Be the first welcoming friendly face for people coming into the service Provide informal support to clients and be a listening ear Respond to incoming calls Manage clients within the building and any associated safety issues. Deal with any incidents that may arise and contact external services, out of hours on call when necessary Monitor the service and surrounding areas that are covered by CCTV Carry out regular visual checks / fire checks on the interior and exterior of the buildings, noting defects during the handover or via the communications book Perform any other checks or tasks as directed by day staff, referring issues to relevant person You will be extremely conscientious in areas such as safeguarding and lone working and follow the relevant procedures Maintain clean and tidy communal areas Provide detailed handovers to day staff, regarding client safety and support information Work in accordance with Health and Safety regulations and policy and procedure Attend supervision, appraisal and training as required to carry out the role Provide basic First Aid assistance until help arrives – Full training provided Support your colleagues, where required Knowledge, Skills, Experience & Essential Qualifications/Training Clear verbal and written English Good IT and keyboard skills Polite, assertive manner, ability to self -motivate Passion for working in a client/customer facing role We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people. Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future. We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex. We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.