Energy Operations Specialist
Location: Hybrid working - Redhill, Surrey. Expectation is to be in the office 2 days a week - normally a Tuesday and Wednesday or Thursday. Full time office working may be required during induction and training but this will be agreed at interview.
Working Pattern: Full Time 37.5 hours per week
Salary: £25,000pa - £27,000pa depending on experience.
Job Brief
An opportunity to join our busy Energy Operations Business Process Outsourcing (BPO) Team. The team is responsible for the outsourced management of the back-office functions for a number of our gas (IGT) and electricity (IDNO) clients.
This role requires high attention to detail and is ideally suited to an individual with utility sector experience that is process driven, customer focused, numerate and articulate with proactive time management skills.
The successful candidate will be working as part of a dynamic team alongside and supported by highly skilled sector experts.
Responsibilities
1. Ensure day to day activities are carried out on time, in the correct manner, and to stringent service levels.
2. Timely and professional resolution of issues and direct liaison with customers, as and when required, to ensure department and customer needs are met.
* Our customers are IDNO/IGT business customers - not members of the public
3. Receive and process...