Role: Collections AgentLocation: Leeds, LS11Salary: £23,500 - £25,500 per annum + commission (OTE £35,000 pa)Hours: Monday - Thursday 9:00 am - 5:00 pm, Friday 9:00 am - 4:00 pm Our Client: Our client, a long-established, leading UK debt recovery company is currently seeking a motivated and ambitious Collections Agent to join their Leeds office. With a nationwide client base spanning multiple industries, this is an exciting opportunity to build a rewarding career in a fast-paced and professional environment. The Role: As a Collections Agent, you will play a key role in supporting the collections team by ensuring the timely and accurate collection of invoiced income for various clients. This is a medium-to-high volume environment where efficiency, accuracy, and strong negotiation skills are essential. In return for your dedication, you will have the opportunity to earn uncapped commission and develop valuable skills within a dynamic industry. Key Responsibilities:
1. Address customer concerns with professionalism while ensuring a high standard of service.
2. Engage in empathetic negotiations with customers to establish payment arrangements.
3. Manage both inbound and outbound calls to follow up on overdue payments.
4. Communicate with clients about outstanding balances and provide time...