Restaurant Launch Assistant – French Speaking
Commercial
Main Office, Manchester, United Kingdom
Permanent
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The Role
We are building a Restaurant Launch Team to engage with all of our new restaurant partners we bring on to the Deliveroo platform that fall under the EU small and medium businesses team (SMB). We're centralising all restaurant launch and sales development activity to create a hub supporting our European markets to ensure we deliver a consistent approach to all restaurant partners from these teams.
As a Restaurant Launch Assistant, you'll support new restaurants as they get started with Deliveroo, ensuring they understand the onboarding process, answering any questions they have, and generally providing a high level of service as required.
You'll work to tight turnaround times, using skills to navigate requests from restaurants across the country. This will be a hybrid position after passing probation, and you will report to your Restaurant Launch Team Leader.
The base salary is £24,700, plus a bonus of up to £6,000 per year, paid quarterly.
What you will do
* Help our new restaurant partners get set up and ready to start taking orders.
* Collaborate with the launch team, sales team, and our account managers, being the face of Deliveroo for our newest partners.
* Take on challenging KPIs while maintaining excellent customer service.
* Organise daily call plans to achieve your goals.
What you'll need to be successful
* Native or fluent in French and English.
* The confidence to make regular calls and a strong phone presence.
* IT literate and able to keep our systems up to date with all relevant information.
* Ability to work as part of a small team, being a good team player.
* Commitment to professional development.
* Positive influence on others and someone others enjoy working with.
Why Deliveroo?
Deliveroo is transforming the way people think about food and aims to be the definitive food company. Join us for the ride as we navigate high growth and enormous opportunities in a rapidly expanding industry.
Benefits and Diversity
At Deliveroo, we prioritise the welfare of our people and offer a range of benefits in health, family, finance, community, convenience, growth, time away, and relocation. We believe in a diverse workplace that represents the world we live in.
Compensation
* Competitive pay based on role and location.
* Annual cash bonus, sign-on bonus, or relocation support may be available.
* Up to 5% matched pension contributions.
Equity
* Some roles may be eligible for share awards, providing ownership in Deliveroo.
Food
* Free Deliveroo Plus: free delivery and access to special offers.
* Team lunches from the best local restaurants.
Time away
* 25 days annual leave plus bank holidays, increasing with length of service.
* One day of paid leave per year to volunteer with a registered charity.
Work Life
* Maternity, paternity, and shared parental leave from day one.
* Excellent kit for working from home and a parent-friendly culture.
* Access to free mortgage advice.
* Cycle to Work Scheme or Season Ticket Loans available.
* Learning and development opportunities through RooLearn.
* Regular Employee Resource Group (ERG) led social events.
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