Job summary The Nottingham Tissue and Eye Donation Partner (NTEDP) (formally known as the Eye Retrieval Service Scheme) is based within the Ambulatory Care Directorate within NUH. NUH has actively supported organ and tissue donation as a positive option at the time of bereavement. It has demonstrated its commitment to ensuring that all patients' choices made in life are respected and facilitated in a timely empathetic manner at the time of death. The responsibilities of the Eye Donor Technician will be to identify all potential tissue/eye donors from across the Trust, approach the next of kin to provide them with all the relevant time sensitive information enabling them to make informed choices, refer potential donors to the National referral Centre (NRC) in Liverpool for consenting, await consent then carry out the donation. The successful applicant will be able to work flexibly to meet the needs of the service, and must complete Eye Retrieval Training within the two months of employment. Applications are invited from individuals who have experience of working in either EOLC/bereavement or a mortuary setting, and possess the ability and willingness to manage their own work load. They will demonstrate an ability to communicate effectively with the wider multi-disciplinary team both internal and external to the Trust. They will also display a positive approach to raising awareness for Tissue and Eye donation, utilising skills and knowledge to solve challenges and issues sensitively Main duties of the job To assist the Eye Donor Coordinator in the day to day activities of the Nottingham Tissue and Eye Donation Partner site. To identify and screen potential tissue donors within the Trust To liaise with in-house bereavement and mortuary teams, medical teams, local general practitioners and the coroners offices to coordinate facilitation of corneal/tissue donation To liaise with the National Health Blood and Transplant Tissue and Eye Services for referrals, courier information and register checks. To complete Clinical procedures and documentation in accordance with National Health Blood and Transplant (NHSBT) Third Party Agreement for the retrieval of ocular tissue for transplantation The post-holder is required to complete local mandatory training requirements and NHSBT mandatory training requirement. Retrieve ocular tissue for transplantation within 24 hours of a patient's death. Provide clear and empathetic written and verbal information to colleagues, stakeholders and members of the public To act as a resource of clinical expertise and contact to colleagues, stakeholders and the local community To undertake promotional activity in-house and externally in accordance with the NHSBT Deceased Tissue Donor Strategy To record and collate information for local and NHSBT quality assurance and performance data collection Participate in training and meetings that would require travelling to other regional areas The post holder would be expected to work autonomously within the Trust About us With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Date posted 22 October 2024 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 164-6680721 Job locations QMC Campus, EENT Building Derby Road Nottingham NG7 2UH Job description Job responsibilities As an Eye Donor Technician you will be responsible for the daily screening of every single death at NUH, based on pre-defined medical categories. As an Eye donor Technician you will initiate conversations about potential tissue donation with the bereaved, face to face and over the telephone in a respectful and empathetic manner. As an Eye Donor Technician you will be required to manage the service independently, this will include the day to day running of the service, making decisions independently, and seeking advice where appropriate during the coordinators leave/sickness. As an Eye Donor Technician you must ensure confidentiality at all times in accordance with hospital policies and guidance. Maintain effective channels of communication between internal and external agencies in the process of facilitation of tissue donation. Extract and accurately record health information from patient notes, ensuring all referral documentation is completed in an accurate and timely manner, and forwarded daily to the National Referral Centre. Undertake eye retrieval procedures and techniques in accordance with NHSBT Eye Enucleation SOP5858. Ensure equipment used is fit for purpose, record and report any damages/faults As an Eye Donation technician you will be expected to perform duties in the mortuary and at funeral directors, with direct exposure to the deceased Take all reasonable steps to ensure the safe moving and handling of deceased patients' and ensure mandatory training is current The post-holder must have dexterity to perform precise and delicate clinical procedures on the eye of deceased patients Be aware of the need for confidentiality both in the written and spoken word. Complete daily, monthly and yearly data and audit requirement, and forward to appropriate bodies when and in format requested. Represent, where necessary, the Nottingham Eye Retrieval Partnership, at local and national events. Demonstrate duties and techniques to students/visiting colleagues both NUH/NHSBT The post holder must be able to work as a lone worker at times. Be able to competently use Careflow, Notis, Nerve Centre and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the service. Maintain a tidy, safe working environment, reporting any hazards or faults timely and appropriately Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty. Undertake any other duties, which may reasonably be required Job description Job responsibilities As an Eye Donor Technician you will be responsible for the daily screening of every single death at NUH, based on pre-defined medical categories. As an Eye donor Technician you will initiate conversations about potential tissue donation with the bereaved, face to face and over the telephone in a respectful and empathetic manner. As an Eye Donor Technician you will be required to manage the service independently, this will include the day to day running of the service, making decisions independently, and seeking advice where appropriate during the coordinators leave/sickness. As an Eye Donor Technician you must ensure confidentiality at all times in accordance with hospital policies and guidance. Maintain effective channels of communication between internal and external agencies in the process of facilitation of tissue donation. Extract and accurately record health information from patient notes, ensuring all referral documentation is completed in an accurate and timely manner, and forwarded daily to the National Referral Centre. Undertake eye retrieval procedures and techniques in accordance with NHSBT Eye Enucleation SOP5858. Ensure equipment used is fit for purpose, record and report any damages/faults As an Eye Donation technician you will be expected to perform duties in the mortuary and at funeral directors, with direct exposure to the deceased Take all reasonable steps to ensure the safe moving and handling of deceased patients' and ensure mandatory training is current The post-holder must have dexterity to perform precise and delicate clinical procedures on the eye of deceased patients Be aware of the need for confidentiality both in the written and spoken word. Complete daily, monthly and yearly data and audit requirement, and forward to appropriate bodies when and in format requested. Represent, where necessary, the Nottingham Eye Retrieval Partnership, at local and national events. Demonstrate duties and techniques to students/visiting colleagues both NUH/NHSBT The post holder must be able to work as a lone worker at times. Be able to competently use Careflow, Notis, Nerve Centre and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the service. Maintain a tidy, safe working environment, reporting any hazards or faults timely and appropriately Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty. Undertake any other duties, which may reasonably be required Person Specification Training and Qualifications Essential To be educated to O level, GCSE or equivalent standard including English at a Grade C NVQ level 3 or equivalent Desirable to possess 5 GCSE or equivalent A-C including maths Experience Essential Experience of direct contact with bereaved families Experience of working with End of Life care patients or within a mortuary or funeral home setting Experience of using software packages Experience of working within clear guidelines and protocol Experience in the field of healthcare Desirable knowledge of hospital IT systems e.g Careflow, Notis, Nerve Centre Communication and relationship skills Essential Ability to provide and receive sensitive information in various forms Excellent written and verbal communication skills with the ability to communicate with staff and the public at all levels able to handle difficult conversations with empathy and diplomacy able to work as part of a small team and quickly adapt to changing situations able to document/record information clearly and precisely Desirable experience of communicating sensitive information with the bereaved Analytical and judgement skills Essential ability to self direct and use initiative ability to manage change effectively work in line with service goals and objectives ability to produce/complete data reports Planning and organisational skills Essential demonstrates ability to organise own work schedule and ability to prioritise workload able to perform work with minimal/no supervision manage time effectively work effectively under pressure demonstrates enthusiasm and a conscientious approach to work, advocating this to others Physical skills Essential requires developed physical skills and a degree of precision, hand to eye coordination moving/handling with manual/electric patient trolleys full UK licence and own vehicle to support out of hours working Desirable physical tasks involving moving deceased patients Person Specification Training and Qualifications Essential To be educated to O level, GCSE or equivalent standard including English at a Grade C NVQ level 3 or equivalent Desirable to possess 5 GCSE or equivalent A-C including maths Experience Essential Experience of direct contact with bereaved families Experience of working with End of Life care patients or within a mortuary or funeral home setting Experience of using software packages Experience of working within clear guidelines and protocol Experience in the field of healthcare Desirable knowledge of hospital IT systems e.g Careflow, Notis, Nerve Centre Communication and relationship skills Essential Ability to provide and receive sensitive information in various forms Excellent written and verbal communication skills with the ability to communicate with staff and the public at all levels able to handle difficult conversations with empathy and diplomacy able to work as part of a small team and quickly adapt to changing situations able to document/record information clearly and precisely Desirable experience of communicating sensitive information with the bereaved Analytical and judgement skills Essential ability to self direct and use initiative ability to manage change effectively work in line with service goals and objectives ability to produce/complete data reports Planning and organisational skills Essential demonstrates ability to organise own work schedule and ability to prioritise workload able to perform work with minimal/no supervision manage time effectively work effectively under pressure demonstrates enthusiasm and a conscientious approach to work, advocating this to others Physical skills Essential requires developed physical skills and a degree of precision, hand to eye coordination moving/handling with manual/electric patient trolleys full UK licence and own vehicle to support out of hours working Desirable physical tasks involving moving deceased patients Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Nottingham University Hospitals NHS Trusts Address QMC Campus, EENT Building Derby Road Nottingham NG7 2UH Employer's website https://www.nuh.nhs.uk/ (Opens in a new tab)