Role Purpose To ensure the functionality, comfort, safety and efficiency of the built environment to create a positive experience for residents, staff, and visitors to BCP Council facilities at the BCP Civic Centre. Main Responsibilities Act as first point of contact for enquiries, providing standardised information or efficiently passing the request through to the appropriate person or taking an accurate message, to ensure all facilities enquiries are responded to in a timely manner. Conduct porterage duties including receipt and despatch of goods, materials and confidential waste and necessary storage and distribution. This includes management of documentation and archiving to ensure information and goods are handled in line with BCP Council policies. Undertake the set-up, lay-out and stocking of rooms and other facilities as specified and directed so that they meet customer needs and timescales. Support other sections of the department to cover periods of leave and sickness including, courier driving, mail room, archiving, etc. Conduct information processing using defined IT systems, including database management and data entry, to ensure data in systems is up to date and accurate. Where required, take payments from the public/customers and accurately record and process the transaction, in line with BCP financial procedures. Undertake routine clerical support such as photocopying, filing, faxing, e-mailing, logging and distributing internal/external mail, reconciling information or ordering basic supplies to support the service team. The Ideal Candidate Some experience in working in customer services and with the general public. Experience of using ICT packages such as Word and Excel. Experience of undertaking administrative/clerical tasks including handling monies if relevant to the role. Understanding of data protection and confidentiality procedures. Ability to communicate with customers and colleagues in a polite and efficient manner. Ability to reprioritise tasks according to need and urgency. For an informal discussion about this role, please contact Jonathan Scott at jonathan.scottbcpcouncil.gov.uk About BCP Council BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come. Our Benefits We offer an excellent benefits package to colleagues. Find out more on our website. As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils. We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward. If you have any questions at all about this process, please feel free to raise this with the hiring manager.