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Main area: Telecommunications
Grade: NHS AfC: Band 7
Contract: Permanent
Hours: Full time - 37.5 hours per week (Possible out of hours calls)
Job ref: 279-6972434-FEB25
Employer: University Hospitals Sussex NHS Foundation Trust
Employer type: NHS
Site: Brighton / Haywards Heath
Salary:£46,148 - £52,809 per annum
Salary period: Yearly
Closing: 09/03/2025 23:59
About our Trust
At UHSussex, we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, ambition, and values that have embodied the NHS for over 70 years.
Our hard-working, talented, and dedicated people work together towards a common goal – to always put our Patient First. In fact, our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work-life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching, and training so that we can be the best that we can be. From the moment you start with us and throughout your career, we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
Establish and maintain an efficient, competent, motivated team of staff to deliver the services required within the relevant budgetary constraints.
Manage all communication and specific switchboard services for the Trust, this will include the call centres based at RSCH and PRH.
Main duties of the job
1. Manage all aspects of a complex incremental change within the services relevant to the switchboard, specifically ensuring the implementation and mobilisation of the equipment whilst maintaining the integrity of the service and efficiency of the systems.
2. Implement, integrate and mobilise switchboard systems to deliver and maintain an efficient response service in respect of all hard and soft facilities enquiries and requests for transport.
Detailed job description and main responsibilities
1. Be the lead person within the Trust in all matters relating to the delivery of the services. To report at divisional level communication issues if required.
2. Manage the department in such a way that constantly maintains the integrity of, and confidence in, the services and systems.
3. Assist in the creation of business cases relating to any alteration or improvement affecting service delivery or departmental staffing.
4. Manage the relationship with key suppliers to ensure they deliver in accordance with the Trust needs and subject to their contracts.
5. Be responsible for telecommunications emergency planning for both internal and external incidents. Manage and co-ordinate the relevant services required in the event of a major incident.
6. Accurately measure and continually improve performance. Make recommendations or provide solutions to improve performance.
7. Identify medium/long term issues and make recommendations to address such.
8. Act as project manager responsible for any change process or development identified as a result of a service review. Undertake any projects relevant to the services.
9. Develop and maintain services and policies that will support the current and future developments within the Trust.
10. Manage faults and problems through to resolution. Prioritise the seriousness of failures and take relevant action to ensure normal service is resumed as soon as possible.
11. Assess installation/change requests from users and allocate/organise these to be undertaken promptly.
Person specification
Experience and Qualifications
* NVQ Level 5 / degree (or knowledge and experience equivalent to) in communication, computer or business studies.
* Specialist training in telecommunications systems.
* At least 10 years experience managing a large and complex telecommunications centre.
* A thorough understanding of the principles of procurement, contract negotiations and contract management.
* Good technical skills in relation to call centre systems.
Skills and ED&I
* Evidence of having championed diversity in previous roles (as appropriate to role).
* Evidence of having undertaken own development to improve understanding of equalities issues.
Important information for applicants:
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications.
Further Information
For help with the application process for Nursing vacancies, please email uhsussex.nursingteam@nhs.net.
For help with the application process for Non-Nursing vacancies, please email uhsussex.nonnursingteam@nhs.net.
Employer certification / accreditation badges
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