Job summary We are excited to be advertising for a Senior Administrator, working 22.5 hours per week, predominately based at the John Parkes Unit, Torbay Hospital, to be part of the team providing business support for our community clinical teams - Physiotherapy, Infant & Early Years, and Speech and Language. Children and Family Health Devon (CFHD) is the place to be We have developed an innovative, integrated model of children's community services and now looking to appoint enthusiastic individuals to join our friendly and dedicated locality and county-wide professional teams. As a large community service, you will be joining a strong, enthusiastic and supportive group of professionals who will be your peers, your phone a friend network and your inspiring colleagues. This provides a real sense of professional collaboration at work, that will be an asset to your daily work, your career development and your support network. Main duties of the job providing excellent customer service by responding to incoming telephone queries in a timely and accurate way booking of appointments general administrative tasks use of electronic systems preparation of electronic and paper files assisting with reporting and compilation of data producing letters and reports processing of incoming correspondence and referrals About us Successful applicants will be employed by Torbay and South Devon Foundation Trust Children and Family Health Devon (CFHD) comprises an Alliance of NHS organisations working together to improve health outcomes for children and young people in Devon, including; Torbay and South Devon FT Devon Partnership NHS Trust Royal Devon University Healthcare NHS Foundation Livewell South West CFHD provides integrated care and treatment for children and young people across physical and mental health which are provided by Torbay and South Devon Foundation Trust and Devon Partnership Trust. We are working closely with other organisations and providers to ensure we deliver locality and county-wide based integrated access to all of our services, based on the i-Thrive Framework, in response to consultation with our service users and communities. CFHD works closely with our local universities of Plymouth, Exeter & the Peninsula Medical School where we support students in clinical training placements and in addition support our own staff to undertake post graduate training. Our integrated care and treatment has been developed and refined in partnership with children, young people and their families/carers. Our vision is to be a successful, vibrant, partnership that benefits the communities we serve. Date posted 25 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 388-6680827-A&C Job locations Children and Family Health Devon, John Parkes Unit Newton Road Torquay TQ2 7BA Job description Job responsibilities Maintain effective working relationships with colleagues within the Organisation. In particular, work with managers and senior practitioners to ensure that statutory and other timescales for tasks are achieved Ensure that high standards of customer service are provided by communicating effectively and appropriately with service users, colleagues, managers and a range of professionals from within and outside of the organisation The post holder is required to use his or her personal judgement to escalate or refer issues to colleagues/managers within the guidelines provided by their line manager Participate in service development projects/initiatives as requested by line manager Please refer to your suitability to the post in your supporting information from the role requirements or person specification. Job description Job responsibilities Maintain effective working relationships with colleagues within the Organisation. In particular, work with managers and senior practitioners to ensure that statutory and other timescales for tasks are achieved Ensure that high standards of customer service are provided by communicating effectively and appropriately with service users, colleagues, managers and a range of professionals from within and outside of the organisation The post holder is required to use his or her personal judgement to escalate or refer issues to colleagues/managers within the guidelines provided by their line manager Participate in service development projects/initiatives as requested by line manager Please refer to your suitability to the post in your supporting information from the role requirements or person specification. Person Specification Knowledge Essential Computer Literate Good working knowledge of Microsoft Office packages including Outlook, Word, Excel. Willing to undertake training relevant to the post Desirable Good knowledge of a wide range of office procedures Experience Essential Clerical, administrative or reception experience (minimum 1 year). Ability to communicate effectively Interpersonal and organisational skills Ability to prioritise workload Desirable Clerical, administrative or reception experience (minimum 2 years). Experience within a customer care, healthcare, education or social care setting. Experience with minute taking Qualifications Essential Good general education e.g. GCSEs or equivalent. Desirable NVQ level 3 Business Administration or equivalent experience Person Specification Knowledge Essential Computer Literate Good working knowledge of Microsoft Office packages including Outlook, Word, Excel. Willing to undertake training relevant to the post Desirable Good knowledge of a wide range of office procedures Experience Essential Clerical, administrative or reception experience (minimum 1 year). Ability to communicate effectively Interpersonal and organisational skills Ability to prioritise workload Desirable Clerical, administrative or reception experience (minimum 2 years). Experience within a customer care, healthcare, education or social care setting. Experience with minute taking Qualifications Essential Good general education e.g. GCSEs or equivalent. Desirable NVQ level 3 Business Administration or equivalent experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Torbay and South Devon NHS Foundation Trust Address Children and Family Health Devon, John Parkes Unit Newton Road Torquay TQ2 7BA Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)