We're Hiring: Customer Service Advisor Superstar Wanted!
Location: Bristol City Centre
Pay: £12.21 per hour
Contract: ongoing temporary assignment- up to 5 months (with a strong chance to extend!)
Are you a customer service champion who loves making a real difference in people's day? Do you thrive in fast-paced environments and pride yourself on your ability to handle any call with confidence, warmth, and efficiency?
Join our client as a Contact Centre Advisor and be at the heart of delivering exceptional experiences!
What You'll Be Doing:
Answering incoming calls with a friendly, helpful attitude-new quotes, job bookings, general queries-you've got this!
Validating job details and ensuring all parts are approved before booking-because the details do matter.
☎️ Making proactive outbound calls to get those unbooked appointments locked in.
Processing insurance requests with pinpoint accuracy.
Managing inboxes like a pro and keeping branch managers in the loop.
Supporting branches to smash their targets and deliver top-tier service.
️ Keeping clear, concise notes on all jobs-nothing gets missed on your watch!
Your Targets (AKA How We Know You're Killing It):
✅ Bookings are accurate and on time.
Productivity levels on point.
Calls answered in under 20 seconds, w...