Role: Operation Customer Service Associate
Job Type: Permanent
Location: Nottingham
Work Mode: Work from Office
Ready to utilise your knowledge in Customer Service?
We have an exciting role for you as an Operation Customer Service Associate.
The Role
As an Operation Customer Service Associate, you will be responsible for smooth business process while handling customer inquiries, resolving issues and optimizing services efficiently. This role involves managing customer queries and coordinating logistics.
Key Responsibilities:
* Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.
* Follow various communication scripts/canned responses/email templates when communicating with customers.
* Complete shift duties, follow procedures to ensure completion, and pass to the next shift as necessary.
* Be open to working in rotational shifts.
* Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence.
* Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
* Ability to manage multiple priorities, multi-task & cross-skill across all channels (Voice, Chat & Email).
Your Profile
Key skills/knowledge/experience:
* Graduate with relevant work experience.
* Ability to work in a target-oriented environment.
* Good team player.
* Excellent communication skills (in English Language).
* Excellent interpersonal skills.
* Strong ability to multi-task.
* Customer service experience specifically in insurance preferred but not mandatory.
* Ability to provide Customer Service to existing customers over the phone, webchat & Email.
* Ability to handle a high volume of calls, chats, and emails with varying degrees of questions or concerns.
* Comfortable navigating multiple windows and tabs on a desktop computer.
* Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
* Customer-centric and focused on delivering excellence.
* Comfortable navigating/learning multiple computer systems.
* Effective problem-solving skills and can deliver timely resolutions.
* Open to working in rotational shifts.
Application Process:
Next Steps:
Due to a high volume of applications, we will be unable to contact each applicant individually regarding the status of their application. If you have not received a direct response within 30 days, then the application should be deemed unsuccessful.
Join us and do more of what matters. Apply online now.
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