About us...
Sofitel London-Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours.Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.
A bit about what you will do...
The Guest Relations Manager acts as a representative of the hotel, offering support to the team and being the point of contact for guests and talent alike. As a member of the hotels management team, the Guest Experience Manager works cross-departmentally and develops high quality relationships with guest throughout their stay, in order to provide a memorable and genuine experience which enhances brand loyalty and hotels reputation performance score (RP
1. Act as a Welcome Ambassador by maintaining a visible presence in the hotel lobby and conveying a professional, friendly and efficient impression of the hotel at all time...