Job Title: Events Manager
Department: Venue Operations
Reporting: Head of Stadium Operations
Location: Gtech Community Stadium
Closing Date: 25 April 2025
Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.
Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.
We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC.
We play in a brand-new stadium, 15 minutes from Heathrow in vibrant west London.
We will never forget where we have come from, but we are excited about the future that lies ahead.
Come join us.
Inclusion Statement
Brentford FC is an organisation which values and is passionate about diversity and inclusivity. Whilst our recruitment decisions are always based on merit and suitability, we welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities. Should you require any workplace accommodations (also known as ‘reasonable adjustments'), you will have the opportunity to let us know at the appropriate points in the hiring process.
Safeguarding Statement
Brentford FC is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the Club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the Club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team. We remind those barred from regulated activity that it is an offence to apply for such positions.
Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years.
Please also note that a CV application will not be sufficient. Applications will not be considered where the application form has not been completed in full.
If the role you are applying for involves regulated activity and you have been shortlisted for a first stage interview, you will be asked to fill out a Declaration of Offences Form.
The Role of the Events Manager
The successful candidate will have:
Main Accountabilities
1. Lead the coordination among various stakeholders involved in hosting Conference & Events and Special Events at the Gtech Community Stadium, including Levy, Security, Cleaning, Technology, and external contractors.
2. To be the single point of contact for all enquiries for special events, tours, site visits and everything outside matchday use at the stadium.
3. Support on all aspects of event planning and execution to ensure seamless operations, ensure an exceptional guest experience, and adhere to high-quality standards.
4. Ensure all event requirements are captured, costed, managed, supervised and delivered within the contracted period.
5. Coordinate with the venue sales and commercial teams for potential venue hire/use of the stadium and its supporting spaces.
6. Working with sub-contractors and stakeholders to deliver special events and ensuring that an event plan is produced and agreed.
7. Host the weekly events meeting for all parties involved in the planning and delivery of stadium events.
8. Manage a booking calendar and communicate all requirements to the relevant stakeholders with the timelines and dates.
9. Produce a monthly report on stadium use for the Head of Stadium Operations.
10. Undertake such other duties appropriate to the level and character of work as may reasonably be required. Significant permanent changes in duties will require agreed revisions to be made to this Job Description.
11. Work with other BFC departments to actively promote BFC conferences and events through product innovation and campaigns.
12. In conjunction with other BFC departments, oversee the delivery of all events ensuring the needs of both internal and external stakeholders are exceeded.
13. Line management of Events Coordinator.
14. Manage scheduling of staff for event delivery.
General Club Accountabilities
1. To ensure compliance with all relevant Club policies, including safeguarding, health and safety policies and with specific reference to the data regulations (GDPR and PECR)
2. To ensure compliance with the Club’s Code of Conduct
3. To ensure compliance with all relevant legal, regulatory, ethical and social requirements
4. To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
5. To keep confidential any information gained regarding the Club and its personnel
6. To maintain a flexible approach to work at all times
7. To ensure compliance with all Matchday Safeguarding processes
8. To ensure compliance with the Club’s Safeguarding Policy and processes
9. To promote and support positive mental health and wellbeing throughout the Club both on and off the field
10. To promote equity, diversity and inclusion at the Club, in line with our EDI strategy
Key Internal Relationships
1. Catering & Hospitality
2. Premium Services
3. Technology
4. Commercial
5. Fan and Community
6. Marketing
7. Communications
8. Finance
9. Security
10. Venue Presentation
11. Facilities Management
Person Specification - Essential Characteristics
1. Previous exposure to working with senior management and the ability to communicate with staff at all levels.
2. Ability to manage a direct report.
3. Demonstrable ability to work in a customer service environment and a desire to provide excellent service at all times.
4. Ability to work within a team, including experience in event briefing and debriefing.
5. Excellent communication skills in all forms, in person, via phone and written communications.
6. Accurate and effective report writing.
7. Full competence across the MS Office product suite (Word, Excel, PowerPoint).
8. Friendly, helpful, and cheerful persona.
9. Ability to work calmly under pressure and be adaptable.
10. Ability to work unsupervised.
11. A genuine team player with a collaborative working style and approach to problem-solving.
12. Flexible approach to working hours and the ability to work some unsociable hours as required.
13. At least 3+ years planning and delivery experience within the hospitality and events industry.
Person Specification – Desirable Characteristics
1. Experience of working in a special events / stadium environment.
2. Experience of building a team.
3. Competence & experience in managing a budget, communicating with clients and delivering to expectation.
4. High level of numeracy and literacy
5. IOSH or equivalent, or the desire to achieve this.
6. NVQ Spectator Safety Level 3 or the desire to achieve this.
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