At In-Tend Ltd, we are offering a fantastic opportunity to complete a Customer Service apprenticeship. This apprenticeship is designed to provide you with the practical skills, knowledge, and confidence to deliver exceptional customer service in a dynamic business environment.
As an apprentice, you’ll work at a company and gain hands-on experience. You’ll develop new skills and work alongside experienced staff.
What you’ll do at work
In-tend is a leading software provider of e-Procurement systems to both UK and international clients, employing over 40 staff. The company has a strong history of providing apprenticeships, which can lead to full-time employment.
During the apprenticeship, you will learn about the company, its customers, and its range of products and services, while gaining knowledge in core office-based skills with full support throughout the program.
Level 3 Customer Service apprenticeships are open to those with Level 2 qualifications or higher, with opportunities to move into other departments within the company over time.
We seek individuals eager to develop professionally—candidates should present themselves professionally in an open-plan office environment, working quietly and efficiently.
The ideal candidate will be self-motivated, enthusiastic, and customer-focused. They should be keen to learn about all our products and services to become a valuable asset to the company.
Preferably, candidates will have some customer service experience. It is essential to be organized, confident, and focused.
Job Responsibilities:
* Proactively learn about In-tend’s range of goods and services, participating in ongoing training.
* Contact customers and prospects for account management and sales, including follow-ups on inquiries, seminars, and events to generate revenue.
* Identify inquiries that could lead to further training or sales, and pass these to the relevant department for follow-up.
* Provide timely assistance via phone or email to internal and external customers, clients, and suppliers.
* Maintain and update In-tend’s CRM database, In-manage, in compliance with GDPR legislation.
* Coordinate with other departments to resolve customer queries effectively.
* Manage customer expectations and communicate difficult messages professionally.
* Share knowledge and work as part of a team to meet performance and sales targets.
* Ensure all communications adhere to company standards and are conducted professionally.
* Attend training sessions to develop relevant skills and knowledge.
* Perform additional duties as required, as the role develops or upon request from senior management.
Work Location
In-Tend House, 74 High Street, Maltby, Rotherham, S66 7BN
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