Job summary At Herefordshire and Worcestershire Integrated Care Board (HWICB), we are seeking a highly skilled and motivated registered Nurse or Allied Health Professional for our part time Patient Safety Lead role (22.5 hours a week). In this key position, you will develop, implement, and manage quality assurance initiatives focused on safety, clinical effectiveness, and patient experience. With expertise in the NHS Patient Safety Strategy, the Patient Safety Incident Response Framework (PSIRF), and Learning from Patient Safety Events (LFPSE), you will actively contribute to fostering a strong patient safety culture and ensuring alignment with national safety standards. You will play a vital role in coordinating patient safety processes, driving continuous improvement in care quality, and supporting the integration of safety systems across a broad portfolio. Working closely with senior colleagues, you will influence system-wide improvements across the ICB and oversee quality assurance efforts, ensuring compliance with national patient safety standards. Main duties of the job In collaboration, the role involves applying and improving the Quality Assurance Framework to monitor providers against quality standards. This includes leading announced and unannounced quality review visits, coordinating pre-visit intelligence with colleagues, and ensuring effective communication with stakeholders. The individual will develop and evaluate quality schedules for NHS and non-NHS provider contracts, work with providers to implement service improvement plans, and track progress on patient safety and quality improvement actions. Additionally, the individual will review sensitive clinical information, escalate risks to ensure patient safety, and deputise for the Head of Patient Safety when required. The ideal candidate will have experience in handling sensitive information regarding provider performance and changes, engaging with staff and stakeholders at all levels. They will also ensure the Quality Team responds to new legislation on patient safety. The role involves promoting learning from adverse events good practice & cascading evidence-based practices. The role also includes the performance management of serious incident investigations reported by providers and seeking solutions to service concerns. The role will require you to report on progress against quality standards, lead the Quality Team's involvement in Clinical Quality Review meetings, and escalate quality exceptions as needed. You will provide expert advice on quality and patient safety. About us HWICB and its partners work collaboratively to commission, plan, monitor, deliver and improve health and care services for over 806,000 people across two counties and surrounding boundaries. With a workforce of over 300 employees and a budget of £1.19 billion to commission hospital, community and mental health services, it is a dynamic, forward-looking and vibrant place to work, set within the backdrop of some of the country's most beautiful countryside. We provide a supportive and collaborative environment, offering opportunities for our staff to reach their full potential and develop a rewarding career. We enable our employees to achieve a positive work-life balance through a blend of collaborative workplace attendance combined with regular home working. Joining our inclusive and innovative team comes with a range of attractive benefits including: Employee Assistance Programmes and access to a wealth of on-line health and wellbeing support Competitive NHS Pension Scheme Comprehensive opportunities to learn new skills and to develop your career within a caring and inclusive environment. Generous holiday entitlement, which increases in line with service, with the opportunity to purchase additional leave. Flexible working patterns to support work-life balance. Date posted 04 March 2025 Pay scheme Agenda for change Band Band 8a Salary £53,755 to £60,504 a year pa Contract Permanent Working pattern Part-time, Flexible working Reference number 106-ICB-7051832 Job locations NHS Herefordshire and Worcestershire Kirkham House, John Comyn Drive Worcester WR3 7NS Job description Job responsibilities Collaborate with the Head of Patient Safety to apply and continuously improve the Quality Assurance Framework for monitoring provider quality standards. Lead and manage a programme of announced and unannounced quality-themed review visits to assess clinical care within contracted services, coordinating pre-visit intelligence and stakeholder communication. Oversee the development, monitoring, and evaluation of quality schedules within NHS and non-NHS provider contracts for an assigned portfolio. Work with providers to ensure the development and implementation of effective service improvement plans based on recommendations from quality reviews. Monitor provider progress in implementing patient safety and quality improvement actions, ensuring successful outcomes. Critically review, appraise, and report on information and evidence supporting quality and patient safety standards for commissioned services. Manage the performance of serious incident investigations, assessing report quality and reviewing the implementation of corrective actions. Contribute to the development and implementation of the HWICB Quality Strategy. Proactively address issues identified through service concerns and incidents. Report progress against quality standards and metrics to maintain accurate quality dashboards. Lead the Quality Teams contribution to Clinical Quality Review meetings, including agenda setting, scrutinising provider submissions, and ensuring timely distribution of meeting materials. Attend contract monitoring boards to report and escalate quality exceptions for assigned providers. Represent the Quality Team in relevant meetings across HWICB, providers, and partner organisations. Provide professional and clinical advice to ensure quality is central to care pathway development, service redesign, and contract creation. Analyse complex information to assess risk and determine appropriate actions in risk assessments, quality assurance visits, or investigations. Review sensitive medical information related to clinical investigations and ensure appropriate handling. Provide expert advice on quality and patient safety matters and escalate risks in the best interests of patients, adhering to the requirements of registration for the Nursing and Midwifery Council. Deputise for the Head of Patient Safety as needed. Lead themed visits to provider organisations to assess care quality standards, communicating sensitively with staff, patients, and families. Develop accurate reports as required, ensuring the communication of findings to providers, senior managers, relevant committees, and external bodies (e.g., Care Quality Commission) in line with guidelines. Manage sensitive discussions regarding provider performance and changes with staff and stakeholders at all levels. Ensure the Quality Team responds effectively to new patient safety legislation, taking responsibility for individual actions and clearly communicating expectations to team members. Promote the sharing of good practice across health and social care systems, including lessons learned from adverse events and evidence-based practices. Collaborate with the complaints team and Quality Team colleagues to collate and analyse data, using trend analysis to drive improvements and better patient outcomes. Interpret national guidance and develop local policies for the HWICB, ensuring alignment with provider contracts across Herefordshire & Worcestershire. Contribute to, or lead, the development of quality-related policies. Review and update local policies in response to emerging guidance or best practices. Develop plans to support quality initiatives and ensure integration of feedback into the commissioning cycle. This job description is not intended to be an exhaustive list of duties but to give a guide to the objectives and responsibilities of the post. For full description, please see the attached Job Description. Job description Job responsibilities Collaborate with the Head of Patient Safety to apply and continuously improve the Quality Assurance Framework for monitoring provider quality standards. Lead and manage a programme of announced and unannounced quality-themed review visits to assess clinical care within contracted services, coordinating pre-visit intelligence and stakeholder communication. Oversee the development, monitoring, and evaluation of quality schedules within NHS and non-NHS provider contracts for an assigned portfolio. Work with providers to ensure the development and implementation of effective service improvement plans based on recommendations from quality reviews. Monitor provider progress in implementing patient safety and quality improvement actions, ensuring successful outcomes. Critically review, appraise, and report on information and evidence supporting quality and patient safety standards for commissioned services. Manage the performance of serious incident investigations, assessing report quality and reviewing the implementation of corrective actions. Contribute to the development and implementation of the HWICB Quality Strategy. Proactively address issues identified through service concerns and incidents. Report progress against quality standards and metrics to maintain accurate quality dashboards. Lead the Quality Teams contribution to Clinical Quality Review meetings, including agenda setting, scrutinising provider submissions, and ensuring timely distribution of meeting materials. Attend contract monitoring boards to report and escalate quality exceptions for assigned providers. Represent the Quality Team in relevant meetings across HWICB, providers, and partner organisations. Provide professional and clinical advice to ensure quality is central to care pathway development, service redesign, and contract creation. Analyse complex information to assess risk and determine appropriate actions in risk assessments, quality assurance visits, or investigations. Review sensitive medical information related to clinical investigations and ensure appropriate handling. Provide expert advice on quality and patient safety matters and escalate risks in the best interests of patients, adhering to the requirements of registration for the Nursing and Midwifery Council. Deputise for the Head of Patient Safety as needed. Lead themed visits to provider organisations to assess care quality standards, communicating sensitively with staff, patients, and families. Develop accurate reports as required, ensuring the communication of findings to providers, senior managers, relevant committees, and external bodies (e.g., Care Quality Commission) in line with guidelines. Manage sensitive discussions regarding provider performance and changes with staff and stakeholders at all levels. Ensure the Quality Team responds effectively to new patient safety legislation, taking responsibility for individual actions and clearly communicating expectations to team members. Promote the sharing of good practice across health and social care systems, including lessons learned from adverse events and evidence-based practices. Collaborate with the complaints team and Quality Team colleagues to collate and analyse data, using trend analysis to drive improvements and better patient outcomes. Interpret national guidance and develop local policies for the HWICB, ensuring alignment with provider contracts across Herefordshire & Worcestershire. Contribute to, or lead, the development of quality-related policies. Review and update local policies in response to emerging guidance or best practices. Develop plans to support quality initiatives and ensure integration of feedback into the commissioning cycle. This job description is not intended to be an exhaustive list of duties but to give a guide to the objectives and responsibilities of the post. For full description, please see the attached Job Description. Person Specification Qualifications Essential Registration with relevant professional body Further training in specialist area or significant experience to post graduate level. Experience Essential Management at a senior level in a healthcare setting Knowledge and experience of Quality assurance and improvement methodology or processes Leading clinical reviews and investigations Desirable Using NHS Risk Management information/reporting systems Experience in IPC Knowledge Essential Significant knowledge of NHS Patient Safety Strategy/PSIRF/LFPSE Ability to influence and negotiate at a high level both verbally and in writing with both internal and external stakeholders. Specialist knowledge of current health and social care issues and their application to quality assurance and service delivery Desirable Knowledge and experience of using a range of service improvement techniques and tools Personal Qualities Essential Personal and professional credibility with clinical and managerial colleagues, with a strong sense of integrity Well organised, able to prioritise work, undertake multiple projects and meet tight deadlines Person Specification Qualifications Essential Registration with relevant professional body Further training in specialist area or significant experience to post graduate level. Experience Essential Management at a senior level in a healthcare setting Knowledge and experience of Quality assurance and improvement methodology or processes Leading clinical reviews and investigations Desirable Using NHS Risk Management information/reporting systems Experience in IPC Knowledge Essential Significant knowledge of NHS Patient Safety Strategy/PSIRF/LFPSE Ability to influence and negotiate at a high level both verbally and in writing with both internal and external stakeholders. Specialist knowledge of current health and social care issues and their application to quality assurance and service delivery Desirable Knowledge and experience of using a range of service improvement techniques and tools Personal Qualities Essential Personal and professional credibility with clinical and managerial colleagues, with a strong sense of integrity Well organised, able to prioritise work, undertake multiple projects and meet tight deadlines Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name NHS Herefordshire and Worcestershire Integrated Care Board Address NHS Herefordshire and Worcestershire Kirkham House, John Comyn Drive Worcester WR3 7NS Employer's website https://herefordshireandworcestershire.icb.nhs.uk/ (Opens in a new tab)