The Growth Company’s (GC) Support to Succeed team is seeking a Finance, Benefit, and Debt Adviser. This role involves maintaining high performance levels, ensuring compliance, and upholding customer service standards for the Support to Succeed (STS) service. Additionally, the adviser will support the Service Manager in achieving both service and business objectives.
We help to make a lasting difference to the lives of people throughout Greater Manchester, by supporting individuals to gain meaningful employment. Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health and debt.
This role will be working across Manchester.
Key responsibilities:
* Work with participants to help them access benefits and adhere to claim responsibilities.
* Resolve debt issues and establish repayment plans for debt and rent.
* Provide guidance on personal spending and budgetary skills.
* Act as a liaison between participants and various parties like landlords, utility suppliers, and creditors.
* Build strong relationships with participants to help them make informed choices and develop action plans.
* Offer support tailored to participants' learning styles, including face-to-face, digital, video, and telephony-based interventions.
* Follow up on participants' actions to ensure timely progress, such as making repayments or responding to correspondence.
* Liaise with Keyworkers and accurately record interactions and management information.
About you:
* Excellent knowledge of the local labour market, recruitment methods, and growth industries.
* Good understanding of welfare-to-work and its customer base.
* Familiarity with training, education, and employment opportunities.
* Knowledge of guidance and national standards.
* Warm and pleasant demeanour.
* Strong rapport-building skills.
* Effective negotiation skills.
* Professional and articulate communication.
Skills Required:
* Experience in training, advice & guidance, and counselling environments, especially with vulnerable customer groups.
* Previous experience working with economically inactive, marginalized, or demotivated individuals, and working to targets.
* In-depth knowledge of the current benefits system and issues related to debt and personal finance mismanagement.
* Excellent communication skills and accredited qualification in information, advice, and guidance.
* Ability to work under pressure in high-performance environments, with a strong personable approach to service users.
* Well-developed IT skills, including MI systems, spreadsheets, diaries, and email, with a flexible approach to work and willingness to travel.
We are committed to safeguarding and promoting the welfare of everyone including vulnerable adults and young people, we expect all staff to share this commitment. All appointments will be subject to Safer Recruitment Procedures which include a DBS check. This will be conducted by Due Diligence Limited (DDC Ltd) on behalf of GC. Please note that the successful candidate will not be required to pay for this.
If you are on the Barred List, it is against the law to apply and to be hired for a role that includes regulated activity with the concerned group.
We are committed to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the essential requirements for a role. This commitment applies to candidates who have a disability or are from a diverse ethnic community.
As part of our application process, you can ask to be considered under this scheme if you are from an ethnic community or have a physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities. Providing that you meet the essential criteria for the role, you will then be invited for an interview. Your guaranteed interview application will only be shared with the Hiring Manager and our Internal Recruitment Team.
We are a member of the national campaign Ban the Box; this campaign aims to open opportunities for people with convictions to compete for jobs. We’re supporting the campaign by removing conviction questions at the applications stage.
GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.
If you require support with the recruitment process, please contact our Internal Recruitment Team at careers@growthco.uk or call us on 0161 237 4447.
All GC colleagues will work in line with the Health & Safety at work act and the GC Health & Safety Policy.
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