Customer Service Coordinator - Job in Leighton Buzzard
* Sector: Business Development / Sales, HR / Recruitment, Marketing, Support / IAG
My client is a recognised and highly regarded B2B Trade Distributor, and they are looking for a Customer Service Coordinator to join the team.
Basic Salary: Circa £25k plus bonus
Location: Office based, Leighton Buzzard
Hours: 0830 to 1715 Mon to Thurs and 830 to 1700 Fri (40 hr a week)
Job Summary
The Customer Service Coordinator is responsible for after-sales related cases such as delivery issues, item returns, and spare parts.
Key Duties and Responsibilities
Service and Returns
1. Respond to Item Return enquiries via phone, email, and website service page
2. Organise safe return of items from our customers and book-in the goods upon arrival
3. Perform basic testing and fault-finding of returned items
4. Organise safe return of items to vendors for replacement, repair, or credit, and booking out upon shipment
5. Chase outstanding purchase order returns from vendors
6. Raise sales orders for returned/repaired/replacement goods
7. Charge and invoice customers for repair/shipping costs
8. Ship and invoice repaired/replacement goods back to customers
Courier Liaison (Delivery Issues)
1. Respond to customer delivery issue enquiries and liaise with couriers
Spare Parts
1. Respond to customer spare part enquiries
2. Price-up spare orders and prepare spare part quotes/sales orders for customers
3. Ship and invoice spares orders to customers
General
1. Assist with warehouse duties as required
2. Support the sales team by answering the company phones
3. Assist with marketing functions as required
4. Invoicing completed in liaison with Accounts Department
Experience / Education Required
1. Good basic level of education (i.e., schooling / further education)
2. At least 2 years’ experience in Customer Service-related roles
3. B2B customer service experience (ideal but not essential)
4. Experience and/or desire to work within a busy office environment working closely with your colleagues
Skills / Knowledge
1. Good communication and numeracy skills
2. Computer skills
3. Self-disciplined and self-motivated
4. Able to maintain good relationships with customers, vendors, and colleagues
5. Able to multi-task, work in a fast-paced environment and to prioritise
6. Able to work alone with minimal supervision
7. Great attention to detail
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