IS Service & Contract Manager | Milton Keynes | JR2410_0099 Join KuehneNagel as an IS Service & Contract Manager to oversee and develop key vendor relationships, ensuring reliable IT services and operational performance for our Contract Logistics business. YOUR ROLE The role of the IS Service & Contract Manager is to ensure that all aspects of relationships with, & services provided by IS & IT vendors whose products and services underpin KuehneNagel business operations, are effectively managed and monitored and developed, in order to protect operational service performance and maintain committed delivery standards. You will engage and work with internal and external stakeholders, vendors and service providers to build, implement, manage and develop services and relationships to facilitate successful and reliable IS & IT facilities, services, processes and communications to underpin successful performance of KuehneNagel Contract Logistics business operations. YOUR RESPONSIBILITIES This role offers a flexible working arrangement, ideally you would be located near to Milton Keynes, but this isn't essential as the role will provide you with the ability to work on a hybrid basis from your own home or any of our site locations. The IS Service & contract manager will be responsible for regular formal reviews of service performance, new delivery and change performance along with any future planning Responsible for contract renewals, amendments and assisting with contract negotiations Measurement of service providers, the financials and overall relationship management Oversee the performance and responsiveness of IS & IT vendors and service providers Creation and maintenance of schedules Undertake regular reviews of service performance along with future planning activities YOUR SKILLS AND EXPERIENCES Proven experience of working in a Project Management capacity Demonstrable experience of leading Projects PRINCE2 and/or APM practitioner desired Practical experience of Project delivery within an ITIL-lead environment Capable of defining, explaining and maintaining a high-level, longer-term view of projects' relationships with strategy and other initiatives Ability to determine resource requirements in line with the plan Sufficient industry expertise to understand and plan for project inter-dependencies Please be aware that by applying for this role, you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation. This means that KN will ask successful applicants to provide certain information and documentation to enable these checks to be conducted. Any appointment will then be strictly conditional upon, and subject to, the receipt of satisfactory results of these checks GOOD REASON TO JOIN As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation ABOUT KUEHNENAGEL With over 80.000 employees at some 1,300 locations in over 100 countries, the KuehneNagel Group is one of the world's leading logistics companies. CONTACT UK Resourcing ADZN1_UKTJ