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Client:
Build Recruitment
Location:
Hackney, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
199067d7055b
Job Views:
60
Posted:
22.01.2025
Expiry Date:
08.03.2025
Job Description:
Resident Liaison Officer – Hackney London
12 month contract position, possible for extension likely.
Must have driving license and access to own vehicle.
We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance project in Hackney East London. Based on sites across Hackney, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing project, so prior knowledge of this is required.
The role of Resident Liaison Officer is to successfully facilitate communication between the site team, client, and the residents, both verbally and in writing, to establish positive relationships. The primary objective is to ensure that all parties are kept informed of the required works, allowing the maintenance and construction work to be carried out with ease, as well as fielding any queries or complaints from the residents.
As Resident Liaison Officer, you will be working on a project which involves planned maintenance refurbishments on social housing properties, where you will be accountable for:
* Keeping residents informed about project progress, communicating updates and any alterations to the schedule.
* Serving as the primary contact point, delivering a courteous and flexible service to both residents and site staff. Resolving issues, booking appointments, managing schedules, and addressing complaints by coordinating with all relevant parties.
* Fostering positive relationships with residents, aiming for high client satisfaction. Handling any complaints with professionalism and efficiency. Ensuring a seamless workflow with minimal disruption during the project.
* Providing assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
* Maintaining meticulous records, adhering to company policies, and safeguarding residents’ contact information with utmost confidentiality.
The successful applicant for the role of Resident Liaison Officer will share our professional, personable, and conscientious values, and will possess the following skills/experience:
* Exceptional communication, people skills, and the ability to work collaboratively.
* Previous experience as a Resident Liaison Officer (RLO) is desirable. 6-12 months +.
* Reliable, good timekeeping, and ability to work independently and as part of a team.
* Ambitious, innovative, and self-motivated.
* Good computer skills and knowledge of Microsoft Office.
* Driving licence and own vehicle.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
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