A leading electronics manufacturing are a global presence and a strong commitment to innovation are recruiting are a strategic leader with a passion for customer satisfaction and a track record of excellence in technical support. Serving a diverse range of industries, including automotive, aerospace, telecommunications, and more, they are at the forefront of technological advancement.
As the Head of Global Service and Support, you will have a unique opportunity to establish and lead a new department dedicated to ensuring customer satisfaction and delivering high-quality technical support services across international markets. You will recruit and guide a team of support professionals, develop strategic initiatives, and foster collaborative relationships with customers and external vendors.
Key Responsibilities:
Develop and execute strategies to meet global customer needs and enhance efficiency and effectiveness of support operations
Collaborate with cross-functional teams to improve customer service and resolve escalated customer issues with product and engineering teams
Implement measures to prevent recurring issues and boost satisfaction
Develop and maintain support standards, policies, and procedures
Regularly update documentation to align with industry best practices
Contribute to organizational goals, policies, and procedures
Collaborate with sales teams to create programs that support strategic goals
Utilize technical support to drive sales growth and ...