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Complaints/Customer Experience Assistant Opportunities, Birmingham
Client:
Platform Housing Group
Location:
Birmingham, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
1848f92d49c6
Job Views:
3
Posted:
21.03.2025
Expiry Date:
05.05.2025
Job Description:
Are you a people person who is passionate about providing exceptional customer experience?
We are delighted to offer three exciting opportunities to join our dynamic team as a Customer Experience Assistant. These roles are available on a fixed-term contract until 31st August 2025.
As a Customer Experience Assistant, you will be a vital point of contact within the Customer Experience Team, handling enquiries from both internal and external customers. You will play a key role in delivering and championing exceptional customer service, ensuring compliance with regulatory requirements in line with the Housing Ombudsman Code.
You should be confident in managing multiple tasks with competing deadlines, demonstrating strong administrative skills and keen attention to detail. Strong telephone skills are essential, enabling you to understand customer enquiries and maintain accurate records.
This is a fantastic opportunity with full training provided, giving you the chance to expand your knowledge of the housing sector and make a real impact. If you’re enthusiastic, eager to learn, and committed to raising standards to deliver an exceptional customer experience, we’d love to hear from you! Your care and empathy will ensure every customer feels heard, valued, and genuinely supported.
Your key responsibilities will include:
* Providing administrative support to the entire Customer Experience Team.
* Administering and coordinating the Complaints, Compliments, and Comments Policy, while offering general administrative support across all Customer Experience sub-teams.
* Managing all group compensation requests.
* Overseeing the process for Councillor and MP enquiries.
* Supporting the team in ensuring a robust and consistent approach to gathering and managing customer satisfaction.
* Handling a wide range of customer interactions, ensuring a smooth experience—so the ability to quickly build rapport and understand customer needs is essential.
Some of the things we are looking for:
* Customer service experience and experience of dealing with customers with complex issues.
* Administrative experience with proficiency in MS Office packages, including Word and Excel.
* Experience in dealing effectively with difficult and sensitive situations.
* Ability to relay accurate information in a timely manner to customers, colleagues and partners in a variety of formats including verbal and written.
* Ability to manage a challenging workload and commitment to working as part of a team, and willing to work collaboratively with others at all levels.
This is a home-based role with a requirement to work from our offices at Birmingham Business Park/Worcester two days per week. Ideally, you should be within a commutable distance of both locations.
**Please note that the internal job title for these positions is Customer Experience Assistant**
Some of the great benefits we can offer you:
* Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
* Family friendly policies and Learning and Development opportunities.
* Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
* Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more.
* Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions).
* Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
If this sounds like the place for you then we’d love to hear from you.
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