Job Posting Title: Retail Operations Coordinator Req ID: 10109390 Job Description: About The Role & Team To s upport the Retail Operations and Services Manager, EMEA, coordinat ing all admi nistration duties relating to d aily s tore o perations, s tore c ommunications, o perating s upplies, s tore d evelopment and r eal e state for T he Disney Stores bricks business in EMEA. The role includes, but is not limited to, the full coordination, processing and management of SAP /COUPA/ P C ard ( c asual b uyer responsibilities ), in support of the department, inc luding r eal e state payments, purchasing activity and ordering, processing and allocation of supply items for stores as. This role is full-time, based out of the London, Hammersmith office 4days a week. The internal advert will come down 22/January/2025. What You Will You Do Finance Support the creation of ad- hoc finance reporting requirements, i ncluding monitoring and producing weekly/monthly summaries of payments, spends and activity as directed by the Operations and Services Manager, EMEA Store Development (Desig n, Construction and Maintenance) Administer all SAP duties within the scope of the role to ensure compliance with corporate sourcing and C ompany policies Process all g oods r eceipt / s ervice e ntry for all department related invoices accurately, ensuring that all relevant suppliers, vendors, contractors and specialis ts are paid the correct amounts within defined time limits Reconcile invoices approved and paid against schedules. I dentify and resolve invoice issues and challenges from vendors, such as duplicate and incorrect invoicing Cover the maintenance helpdesk, and all associated tasks as, i ncluding retrieving and r esponding on a daily basis to all maintenance r equests to ensure s tores meet the TDS maintenanc e standards and can trade as normal Coordinate, track and log all store compliance certification as, including but not limited to e mergency l ight t esting, p ortable a ppliance testing, f ixed e lectrical testing, f ire s ystem, s prinklers, f ire e xtinguishers, l ifts LOLER i nspections and a sbestos register Real Estate Assist the Operations and Services Manager, EMEA, in the accurate checking, recording, and timely payment of rents, service charges, BID l evy, business rates and all other occupancy costs for the stores network in EMEA Under the guidance of the Operations and Services Manager, EMEA, email turnover figures to landlords on a monthly basis where r equired to do so under a lease agreement Monitor the EMEA r eal e state shared mailbox which is where all in voices, credit notes, statement of account and general queries are delivered. Action all emails in a timely manner and respond to the emails as Be responsible for ensuring VAT receipts are attached to SAP documents as necessary and requir ed by The Walt Disney Company (TWDC) c ompliance parameter s Work with the account s team to ra ise ad hoc invoices as Scan and upload new lea ses and other documents to the shared network d rive. Provide a copy of all legal documents to the Disney Worldwide Shared Services ( DWSS ) l ease a dministration te am for summarising into relevant system ( TRIRIGA ) Ensure paper correspondence is filed correctly and maintained according to retention guidelines General Set-up and amend vendor accounts on SAP as Liaise with stakeholders (both internal and external) on issues and queries as within scope of responsibilities. Be the first point of contact for all payment administration queries to our vendors and third party suppliers and consultants. Respond to all queries in a timely manner to prevent late payment penalty charges Manage and maintain filing systems to support all SAP related work, adhering to retention schedules Responsible for coordination of s tore o perating Supplies, to include the full process management for c ast c ostumes, tote bags, Lyreco, UPS and general store supplies Coordinate and administr ate s tore operational activities e.g. product knowledge packs, supplies mailbox management, bin book maintenance, quarantine log for stock, YENSID, s taff incentives and s tore post-outs Assist with ad hoc requests as ma y be from t ime to time and offer the wider TDS business SAP support as Communication – Retail Operations Support with the production of weekly bulletins, communication and emergency b ulletins in the appropriate format and in the required time frame for the f lagship s tores in EMEA Required Qualifications & Skills Experience working within a retail environment, in store or head office, beneficial Experience of using SAP in a similar function, essential Previous experience working within a similar administrative role within building and maintenance, beneficial Proven experience in building effective relationships Proven experience of collaboration across departments to achieve joint goals Excellent communication skills with the ability to delive r excellent service, internally and externally Ability to work independently, use own initiative, and seek solutions to problems Ability to handle confidential information with discretion Ability to work and thrive within a matrix organisation across multiple markets Cultural sensitivity Ability to analyse and interpret information with an analytical and logical approach The Perks 25 days annual leave Private medical insurance & dental care Free Park Entry: the opportunity to enter any of our parks with your family and friends for free Disney Discounts: entitled to discounts on designated Disney products, resort F&B and ticketing Excellent parental and guardian leave Employee Resource Groups – WOMEN Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST. The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. Job Posting Segment: Finance Job Posting Primary Business: DCP Finance Primary Job Posting Category: Distribution Services Employment Type: Full time Primary City, State, Region, Postal Code: London, United Kingdom Alternate City, State, Region, Postal Code: Date Posted: 2025-01-10