Our Client is looking for a skilled 1st line Engineer to join their dynamic team on a Temp to Perm basis. The ideal candidate will be responsible for server break/fix for HP, Dell, and IBM. They will also be responsible for rack, stack, configure, and server provisioning.
Start Date: Dec 2024
Duration: 240 days (Initially) (Temp to Perm)
Pay Rate: £149/day (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: £167/day (includes rolled up holiday)
IR35 Status: Inside
Location: Camberley
Requirements:
* Support Trainee DC Engineers when required.
* Troubleshoot hardware faults and arrange replacements.
* Install and decommission redundant equipment.
* Provide expert hardware support.
* Responsible for proactive updating of customers and resolution of service.
* Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre.
* Liaise with onsite support engineers and within other sites.
* Manage all incoming calls and emails to the data centre support function.
* Liaise with third-party suppliers to report and escalate customer problems.
* Respond to customers within agreed SLAs.
* Follow escalation processes; tickets to support management and other teams as required.
* Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.
Soft Skills:
* Flexible approach and ability to work cooperatively within a newly created team environment.
* Self-starter with ability to perform quality assurance and control to create error-free technical deliverables.
* Experience in operationally supporting large, complex technical environments.
* Methodical and structured in their approach to tasks.
* Capability to organise and prioritise tasks.
* Strong interpersonal skills to establish and maintain relationships with team members.
* Strong organisation and time management skills.
* Strong analytical and problem-solving skills.
To apply for this Support Engineer Contract job, please click the button below and submit your latest CV.
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