Role Description:
Essential Duties including but not limited to:
* Working to business revenue generation targets monitored daily, including number of jobs attended and assessor productivity.
* Analysing and predicting time needed to complete tasks.
* Daily management of your area of WIP – ensuring each job is followed up daily with notes added.
* Handling visits request calls and e-mails from Occupational Therapists and other healthcare professionals.
* Scheduling in day and future dated appointments for a team of assessors, achieving maximum productivity for each assessor by analysing skills, location and KPI for each job.
* Analysing assessor downtime in a labour availability document to be discussed daily, weekly, monthly with assessor manager.
* Highlighting any issues to the assessor manager to minimize downtime and maximize performance.
* Accurate and consistent updating of system databases.
Education and Experience
* Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English
* Previous experience in a scheduling role
* Good geographical knowledge
Personal Characteristics
* Accurate data entry skills with keen eye to detail
* Ability to quickly reprioritise and follow customer SLA requirements
* Ability to follow timelines of call history quickly and extract the data required whilst recognising & understanding previous visit history
* Excellent communication skills both written and verbal
* Methodical approach to workload and ability to follow instructions
* Ability to multitask and stay calm under pressure whilst targeting backlogs and work to lists
* Team player who can work autonomously
* Exceptional customer service and interpersonal skills
* Problem solving skills with the ability to introduce preventative actions
* Proactive, results orientated and driven
* Competent in Microsoft Office Applications. (Specifically, EXCEL)
* Flexible approach to work and working hours
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