Start your new career within the Banking & Financial services sector, our award-winning international company operates in 7 counties and have 27,000 colleagues.
We are looking for Fraud Advisor'sto join a national Customer Contact Team based in a call centre environment in the heart of Middlesbrough (TS1).
* Salary - £23,400pa
* Performance based bonus available
* Any 5 days out of 7 Includes Weekend Work on rotation
* Shifts times between 07:00to 00:00
* Latest start time 15:00
* Contracted to 37.5 hours per week
**Hybrid working Offered after initial 1216-week onsite training**
As a Fraud Advisor,?you will be an important point of contact?for customers with queries about potential fraud on their accounts. You will?take full ownership during the?investigation of the situation?&?support the customer to?a resolution.
Working as part of the Fraud team as an Advisor, you will?ensure all calls?in are?answered within company guidelines, whilst providing?excellent customer service?over the phone, you will also be?navigating multiple computer systems