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Client:
NEXT
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
352cf5a87f1a
Job Views:
7
Posted:
09.02.2025
Expiry Date:
26.03.2025
Job Description:
While you’ll have heard our name, there’s a lot you probably don’t know about NEXT. Like how we create most of our systems ourselves – whether it’s a website, mobile app or application. What’s more, we’re growing. Fast. And it’s the kind of growth and investment that is exciting for everyone in our business.
About the team
You can't have NEXT without product, so we need the Product team to deliver the tech that allows our inhouse product department to design, plan and deliver exciting ranges for our customers via our extensive portfolio of stores and our outstanding website. Their focus = real time data through all our systems processes.
About the role
As a Support Developer, you will provide application and operational support to product owners and customers, building and maintaining strong relationships with stakeholders, and ensuring effective communication with users at all business levels. You will maintain databases and ensure systems are configured with updated operational data. The role involves understanding the business impact of received incidents, prioritizing them accordingly, and keeping up to date with new applications, functionalities, and system issues. You will escalate high-priority and business-impacting issues to the relevant individuals. Additionally, you will ensure data integrity by recording all actions related to incidents and service requests in the ServiceNow Service Management tool, provide guidance and support to the Application Support team, and identify and resolve production incidents.
About you
1. Knowledge of Google G Suite.
2. Retail Industry knowledge/experience.
3. ITIL v3 Foundation in Service Management+
4. Awareness of the ITIL Incident process
5. Awareness of the ITIL Service Request process
6. Awareness of the ITIL Change process
7. Awareness of the ITIL Major Incident process
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