Job Description
Aftersales Advisor (Parts / Service) sought by my Woking based motor vehicle garage. To cover both Parts and Service.
Salary is £27,000 OTE £30,000 (achievable)
Hours are 8am to 6pm Monday to Friday (5pm finish on one of the days)
Also working 1 in 3 Saturdays 8:30am to 12:30pm
Location: Woking, Surrey
Aftersales Advisor role:
·Provide excellent customer service by answering customer queries promptly and accurately, and providing advice and guidance on vehicle parts, accessories and servicing.
·Identify and source vehicle parts and accessories through the electronic catalogues and other sources.
·Maintain inventory levels by ensuring stock is correctly identified, counted, and stored, and by placing orders for replenishment.
·Monitor and manage backorders, ensuring timely delivery of parts and accessories to the workshop.
·Maintain a clean, safe, and organized working environment, adhering to health and safety procedures at all times.
·Participate in training and development opportunities to enhance skills and knowledge.
·Answer incoming phone calls, emails and other forms of communication in a timely and professional manner
·Schedule appointments and maintain accurate and up-to-date appointment calendars
·Prepare and process customer paperwork and invoices
·Provide exceptional customer service and assistance with any customer queries or concerns
·Coordinate with other departments to ensure a seamless and efficient customer experience
About You:
1. Prior experience in an automotive parts department or related field
2. Excellent customer service skills
3. Basic knowledge of vehicle components and parts
4. Strong organisational skills and attention to detail
5. Ability to use an electronic parts system, digital diary and inventory management software
6. Strong communication skills, both written and verbal
7. Ability to work well in a team environment
8. Valid driver’s license