Repairs Manager
We are currently working in partnership with a Housing Association who strive to inspire the delivery of social change, with a proud history and heritage stretching back more than 100 years.
They are looking for a Repairs Manager to join their team, the role is permanent and based in North Yorkshire.
There is the requirement to be in the office/on patch four days a week with one day working from home. The salary on offer for the role is £54,000 per annum.
The ideal candidate will be versatile, dynamic and have a strong background in contracts management within social housing.
Duties will include (but are not limited to):
* Directly line manage two Property Surveyors, covering responsive repairs including tenanted and void properties
* Overseeing the inhouse DLO who complete 65% of all works, hold the team accountable, manage performance and KPI’s
* Overseeing the delivery of responsive and empty home work to high levels of customer satisfaction
* Dealing with any damp and mould or disrepair claims in line with Awaab’s Law
* Ensuring the delivery of a high-quality service that meets the needs of tenants, leaseholders and other internal and external stakeholders
* Providing a structured approach to reviewing and improving performance and understand how to manage budgets and employees effectively in order to get the best out of the resources available
* Undertaking performance reviews of the in-house maintenance service to ensure value for money and efficiency.
* Managing any complaints that come through in line with the housing ombudsman code
* Analysing data and managing areas of procurement
Experience required:
* Recognised qualification at degree or diploma level in a building related subject or relevant experience in Housing Maintenance Service Delivery
* Demonstrate the capability to lead and support a diverse team
* Working knowledge of Health and Safety and compliance regulations as well as damp and mould in Social Housing
* Experience of procuring services through frameworks and direct services
* Demonstrate ability to manage KPI's including budgets effectively, in a contracts management capacity
* Experience of managing teams through a change process
* Effective skills in resident engagement and involvement
Rewards and Benefits:
* Excellent defined contribution pension scheme with employer contributions of 6%
* 33 days holidays (incl. bank holidays) - plus option to buy or sell more
* Discount packages with over 800 retailers e.g. shopping, utilities and leisure
* Enhanced maternity, paternity and adoption pay
* Low cost employee loans & saving accounts
* Cycle to work schemes
* Employee Assistance programme (giving completely confidential care, support and advice when you need it 24 hours a day, 365 days a year.)
Working hours:
* 35 hours per week
* Monday – Friday
* Flexible working hours i.e. 8AM – 4PM, 9AM – 5PM
* Three days in the office/on patch, two days working from home
James Andrews is acting as an employment agency and business in relation to this role.
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