The provided job description contains relevant information but can be improved for clarity and readability. It uses appropriate HTML tags but could benefit from better structure and consistency. Here is a refined version:
Field Account Manager, Newcastle upon Tyne
Client: [Client Name]
Location: Newcastle upon Tyne, United Kingdom
Job Category: -
EU work permit required: Yes
Job Reference: e805c04522af
Job Views: 10
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description
Salary: Up to £40,000 plus £5,000 car allowance or company car, plus an uncapped commission structure.
Location: North East
The role involves achieving set MRR, OOR, MRM & OOM targets, driving net growth, and increasing product penetration into existing customers through improved customer experience, effective pipeline management, and data recording in Daisy CRM.
* Ensure customer visits every 3 months for account reviews.
* Increase product penetration via strong product knowledge.
* Pre-call opportunities 24 hours before meetings with clear agendas.
* Identify customer needs through effective questioning and engage specialists when needed.
* Accurately input meeting data into Daisy Central within 24 hours and send actions to customers.
* Complete quotes through Daisy Central or provided templates within 48 hours of meetings.
* Maintain high product knowledge to spot opportunities for efficiency and cost reduction.
* Work closely with support and specialist teams to deliver high service levels.
* Raise and follow up on customer service cases, ensuring customer satisfaction.
* Flag unresolved issues or at-risk customers to management for appropriate action.
Qualifications
* Experience in Telecoms or similar industry.
* Account Management experience.
* Understanding of objectives across multiple business verticals.
* Knowledge of sales processes and ability to demonstrate them.
* Ability to articulate Daisy’s vision, competencies, and product portfolio.
* Experience presenting Daisy’s products at all senior levels.
* Effective use of CRM systems to manage pipelines.
* Excellent written and verbal communication skills.
* Customer-centric attitude and ability to manage existing customer bases.
Additional Information
Benefits of working at Daisy:
* 25 days holidays plus bank holidays, increasing up to 30 days with service.
* Support for professional development.
* Eye care vouchers and discounted Medicash membership.
* Sim deals for employees and their families.
* Discounts at over 1,200 retailers.
* Additional day off for birthdays or weddings.
#J-18808-Ljbffr