Senior CRM Manager Location: Southampton (Hybrid) - very flexible working Salary: £70,000 Benefits About the Role: We are seeking a Senior CRM Manager to lead a team in developing and executing CRM strategies that drive customer loyalty, sales, and profit. You will own the cross-channel CRM strategy, manage budgets, and collaborate with key business functions to deliver measurable results. This role will also play a critical part in the relaunch of the company's loyalty proposition. Key Responsibilities: Lead and develop a team to deliver CRM strategies across various channels. Own and execute CRM plans to meet commercial and customer targets. Collaborate with business leaders to align CRM activities with overall objectives. Manage CRM budget, track performance, and optimise strategies based on data. Required Skills & Experience: Proven experience leading CRM teams within retail or B2C. Expertise in CRM systems, personalisation, and loyalty programmes. Strong analytical skills with experience in campaign management platforms. Excellent communication and stakeholder management abilities. How to Apply: If you're passionate about CRM strategy and team leadership, apply now