IT Support Engineer
Location
Redhill
Salary:
£25580.0
Contact name:
Jo Foster
Contact email:
jo.foster@clearwaterps.com
Job ref:
6410
Published:
about 18 hours ago
Are you a skilled IT Support Engineer with good 1st/2nd Line Support experience? Want to have the opportunity to work a technical hands-on role requiring server, storage, network and virtualisation knowledge to provide for the day-to-day administration, maintenance, fault finding and use of the organisations IT networks, hardware and software? Key responsibilities the successful IT Support Engineer will undertake:
* Involved in the day-to-day support of the organisations key IT operations at a 1st/2nd line level including, taking ownership of Service Desk tickets to successful resolution.
* Troubleshooting of computer hardware, monthly maintenance.
* Virtual & Cloud Technologies including VMWare and Microsoft Azure.
* Ensure that any backup / replication failures reported via the service desk, are investigated, resolved and, if required escalated to the Senior IT Support Engineer.
* Assist Senior Support Engineer with scheduled Annual DR test exercises with key departments.
* Conduct tests restore of critical data/servers on a weekly basis. Fault find and fix any backup related issues.
* Administration of Microsoft 365 platform including Azure AD, Exchange Online, SharePoint Online and, Security and Compliance Centre.
* Work to maintain the SCCM servers at both sites and ensure that desktops patching is maintained and up to date. Highlight issues and report to Senior Support Engineer.
* Assist in the deployment of hardware and software rollout projects, technology migrations, design changes and infrastructure updates using SCCM.
* To assist and liaise with maintenance engineers when they come to repair equipment and systems, this will include both networked and non-networked photocopiers.
Essential skills required for the successful IT Support Engineer:
* IT / Technical Support Experience.
* Good knowledge and experience of Windows Server, VMWare, Veeam and Networking.
* Good knowledge and experience of O365, and Active Directory, Azure Active Directory.
* Desirable - Scripting knowledge i.e., Bash or PowerShell.
* Experience of working with smart screens.
* Ability to support smart mobile devices.
* Good experience of supporting MFD printers, Papercuts.
If youâre an IT Support Engineer and think you have the necessary skills for this role, please