Job summary Brunel Medical Centre is looking to recruit an enthusiastic GP receptionist. You will join our friendly team to provide administration support to our clinical and non-clinical staff. The candidate must have excellent communication and organisational skills to perform duties and responsibilities of a general practice receptionist. Main duties of the job Working under the direction of the management team; The following are the core responsibilities. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Booking patient appointments using EMIS Using PATCHS and triaging patient appointment requests and administrative queries Handling incoming telephone calls from patients and other agencies; booking appropriate appointments and dealing with queries Managing outlook mailbox to appropriately respond to emails from patients and other agencies Organising time appropriately and working within a team to ensure all tasks are completed on time Reviewing and actioning tasks from the clinical team to assist with booking and contacting patients Input data into the patients healthcare records as necessary Manage administrative queries as necessary Support all clinical staff with general administrative tasks as requested Carry out duties as requested by Line Manager, including covering absences in administrative team if necessary Performing registrations and/or deductions when necessary Opening and sorting incoming post This list is not exhaustive About us Brunel Medical Centre is an innovative and thriving teaching practice, using technology to its maximum potential, with a strong ethos of learning and an embedded supportive culture. With a growing list size of just above 12,000 patients, the practice serves a diverse cohort of predominantly young patients, with more than 80 percent of our population linked to the university, making it demographically unique in comparison to similar-sized GP practices regionally. As a teaching practice, we offer great learning opportunities to new GPs, medical students, physician associates and the nursing team. Multidisciplinary team-working is central to our success as a practice. Brunel Medical Centre is an active member of Synergy PCN and engages with the primary care network on different local objectives to improve the health of our local community. Brunel Medical Centre's team consists of 4 GPs, an advanced nurse practitioner, 2 prescribing clinical pharmacists, a management team, receptionists and administrators along with a health care assistant. Brunel Medical Centre also benefits from additional clinical pharmacists, Social Prescribing Link Worker, Mental Health Practitioner, Pharmacy Technicians and care coordinators deployed by the PCN via the ARR scheme. The practice have grown substantially in the past year due to our reputation for providing high quality evidence-based clinical care and great patient experience. Date posted 12 February 2025 Pay scheme Other Salary £22,500 a year subject to change in April 2025 Contract Permanent Working pattern Full-time Reference number A0196-25-0002 Job locations Kingston Lane Uxbridge Middlesex UB8 3PH Job description Job responsibilities Working under the direction of the management team; The following are the core responsibilities. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Booking patient appointments using EMIS Using PATCHS and triaging patient appointment requests and administrative queries Handling incoming telephone calls from patients and other agencies; booking appropriate appointments and dealing with queries Managing outlook mailbox to appropriately respond to emails from patients and other agencies Organising time appropriately and working within a team to ensure all tasks are completed on time Reviewing and actioning tasks from the clinical team to assist with booking and contacting patients Input data into the patients healthcare records as necessary Manage administrative queries as necessary Support all clinical staff with general administrative tasks as requested Carry out duties as requested by Line Manager, including covering absences in administrative team if necessary Performing registrations and/or deductions when necessary Opening and sorting incoming post This list is not exhaustive The applicable candidate should have excellent communication skills and must be able to work in a team and without supervision with an enthusiastic approach to their role. Candidate must act as a point of reference and contact for the reception and admin team and for the doctors and other healthcare professionals. The details of the role are as above, including the following; Job responsibilities Administration Attend practice meetings and take notes Attend external meetings as appropriate Collect and submit information required by commissioners where applicable Information technology Have full understanding of the appointment system (training will be provided) Train staff in use of systems Information Assist with production and upkeep of practice procedures manual and the Knowledgebase or its successor Manage paperwork systems including post, internal and external and assist in making the practice paper light Follow practice confidentiality policy at all times Other tasks Arrange gifts and cards for staff leaving, marriages, births Assist practice manager with patient participation group All other tasks not listed here that relate to this post and the smooth running of the practice as new requirements emerge and/or changes are introduced and implemented Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health and safety The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health and safety policy, to include: Using security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and diversity The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work The post holder will strive to maintain quality within the practice Assess own performance and take accountability for own actions, either directly or under supervision Communication The post holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Job description Job responsibilities Working under the direction of the management team; The following are the core responsibilities. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Booking patient appointments using EMIS Using PATCHS and triaging patient appointment requests and administrative queries Handling incoming telephone calls from patients and other agencies; booking appropriate appointments and dealing with queries Managing outlook mailbox to appropriately respond to emails from patients and other agencies Organising time appropriately and working within a team to ensure all tasks are completed on time Reviewing and actioning tasks from the clinical team to assist with booking and contacting patients Input data into the patients healthcare records as necessary Manage administrative queries as necessary Support all clinical staff with general administrative tasks as requested Carry out duties as requested by Line Manager, including covering absences in administrative team if necessary Performing registrations and/or deductions when necessary Opening and sorting incoming post This list is not exhaustive The applicable candidate should have excellent communication skills and must be able to work in a team and without supervision with an enthusiastic approach to their role. Candidate must act as a point of reference and contact for the reception and admin team and for the doctors and other healthcare professionals. The details of the role are as above, including the following; Job responsibilities Administration Attend practice meetings and take notes Attend external meetings as appropriate Collect and submit information required by commissioners where applicable Information technology Have full understanding of the appointment system (training will be provided) Train staff in use of systems Information Assist with production and upkeep of practice procedures manual and the Knowledgebase or its successor Manage paperwork systems including post, internal and external and assist in making the practice paper light Follow practice confidentiality policy at all times Other tasks Arrange gifts and cards for staff leaving, marriages, births Assist practice manager with patient participation group All other tasks not listed here that relate to this post and the smooth running of the practice as new requirements emerge and/or changes are introduced and implemented Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health and safety The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health and safety policy, to include: Using security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and diversity The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work The post holder will strive to maintain quality within the practice Assess own performance and take accountability for own actions, either directly or under supervision Communication The post holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Person Specification Qualifications Essential - Previous experience in customer services - Excellent communication skills - Excellent phone handling skills - Good written skills Person Specification Qualifications Essential - Previous experience in customer services - Excellent communication skills - Excellent phone handling skills - Good written skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Brunel Medical Centre Address Kingston Lane Uxbridge Middlesex UB8 3PH Employer's website https://www.brunelmedicalcentre.nhs.uk/ (Opens in a new tab)